ServiceNow Developer

DXC Technology (NYSE: DXC) is a global IT services company delivering mission-critical IT services. We are looking for a Software/ServiceNow-focused professional to join our team in Singapore.

Overview

Work alongside experienced consultants and learn how to implement and configure ServiceNow solutions to optimize workflows and improve IT operations for various organizations.

Responsibilities & Activities

• Design, develop, and implement solutions using ServiceNow platform capabilities.
• Collaborate with multi-functional teams to gather and understand business requirements.
• Customize and configure ServiceNow applications based on business needs.
• Develop and maintain ServiceNow workflows, forms, scripts, and reports.
• Provide technical expertise and support for ServiceNow implementations.

Experience & Competency

• 5+ years of experience with the ServiceNow platform, with a focus on ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
• Experience in Observability is a plus.
• Experience in configuring ServiceNow workflows and forms.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows, etc.
• Experience with User Management including groups, users, roles, ACLs, etc.
• Excellent problem-solving and communication skills.
• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Key Responsibilities

• Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
• Participate in user acceptance testing (UAT) and assist with data migration activities.
• Develop basic reports and dashboards to visualize ServiceNow data and track KPIs.

Additional Skills

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Strong understanding of IT service management (ITSM) principles is a plus.
• Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
• Excellent analytical and problem-solving skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Eagerness to learn and contribute to a fast-paced environment.

Integration

• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
• Establish and maintain data integrations to ensure accuracy and consistency.
• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
• Ensure the organization is prepared for audits and regulatory inspections.

Culture & Benefits

DXC is committed to building better futures for customers, colleagues, the environment, and communities. We foster a culture of inclusion, belonging and corporate citizenship, with initiatives within our Social Impact Practice. We offer competitive remuneration, benefits, training and career opportunities.

• DXC University for onboarding and development
• DXC Recognition platform for appreciation and rewards
• Referral rewards
• Flexible leave options, including purchased leave
• Volunteer days and wellbeing support through an Employee Assistance Program

How to apply & our commitment in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, press the Apply Now button to submit your resume. We strive to provide an enjoyable, thorough, and fair hiring process and an environment where you can thrive while learning about us.

Equal Opportunity

DXC is an equal opportunity employer. We welcome submissions from people from all walks of life. We celebrate diversity and recognise the unique contributions of our people. We support accommodation for qualified candidates under the DXC Accommodation Policy. We are committed to an inclusive environment where everyone can thrive.

Recruitment fraud is not tolerated. DXC does not make offers of employment via social media networks or request money or equipment purchases from applicants at any point in the recruitment process. If you need information about employment scams, please refer to official DXC resources.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: IT Services and IT Consulting

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