ServiceNow Developer

4 days ago

Singapur, Singapore ALTROCKS TECH PTE. LTD. Full time

Scope of Work

  1. Development & Technical Implementation
    • Design and develop scoped applications and modules using App Engine Studio.
    • Automate business processes using Flow Designer and Workflow Editor.
    • Configure and customize ServiceNow HRSD and IRM modules.
    • Develop and maintain integrations using Integration Hub and REST/SOAP APIs.
    • Implement data models, business rules, UI policies, client/server scripts, and catalog items.
    • Ensure solutions are scalable, maintainable, and aligned with organizational architecture and SGTS standards.
  2. Security, Compliance & Quality Assurance
    • Adhere to IM8 and SGTS guidelines for application development.
    • Implement security controls, role-based access, and adhere to data loss prevention (DLP) policies.
    • Remediate identified vulnerabilities and address audit findings.
    • Establish and maintain automated testing frameworks.
    • Contribute to CI/CD pipelines for ServiceNow deployments.
  3. System Maintenance & Support
    • Participate in sprint-based maintenance activities, including bug fixes, performance tuning, and enhancements.
    • Support application monitoring and health checks.
    • Log, track, and resolve issues according to defined SLAs.
    • Provide technical inputs during retrospectives to continuously improve system performance.
  4. Documentation & Knowledge Management
    • Maintain technical design documents, configuration details, and deployment guides.
    • Document integration specifications and workflows.
    • Contribute to the knowledge base for recurring issues and standard resolutions.
Experience

3–5 years developing solutions using ServiceNow modules and platform tools in enterprise/government environments

Key Skills

Application development, workflow automation, integration development, scripting, data modeling, automated testing

Technical Knowledge

ServiceNow: HRSD, IRM, App Engine Studio, Flow Designer, Integration Hub, REST/SOAP APIs, ATF

Certifications

ServiceNow Certified System Administrator (CSA); ServiceNow Certified Application Developer (CAD); ServiceNow Certified Implementation Specialist (ITSM/HRSD)

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