Retail & Operations Executive

4 weeks ago

Singapore OUR SECOND NATURE PTE. LTD. Full time

Job Description & Requirements:

We are looking for a fun, motivated, and driven team player to join our retail team at our flagship store in Singapore - a key figure in the overall OSN offline brand experience.

You should be someone who understands the brand and embodies our values.

Candidate must be able to commit on a full-time basis. We offer attractive salary packages, benefits and career growth potential.

The current position offered will be Full-Time Retail & Operations Executive or such other post as determined by the Employer, its holding company or its associate or subsidiary companies (together called the "Group").

Responsibilities include:

Retail:

  • Executing and overseeing day to day operations i.e., Opening/Closing, inventory management, replenishments, customer service, cashiering, sales reporting, visual merchandising, goods receiving or deliveries
  • Assisting in setup and roll out of new stores locally and overseas
  • Achieving or exceeding sales and customer growth targets
  • Ensuring excellent in store customer service and experience
  • Executing in store-activities, events or campaigns
  • Reporting on a daily/weekly/monthly product and sales performance
  • Contributing regularly at internal meetings with team members to optimise store operations, improve workflow and productivity
  • Reporting to Retail & Community manager

Customer service:

  • Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments
  • Contributing regularly to innovation and improvement of workflow between online and offline sales channels
  • Inspecting returned items and processing store credit refunds
  • Ensuring excellent customer experience online and offline

Skills & Requirements

  • Minimum I year working experience in retail (Fashion or F&B a bonus) or a customer-facing role
  • Honest, hardworking, responsible, pro-active and a strong team player
  • Able to converse fluently in English
  • Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)

Please apply by submitting your CV to

#J-18808-Ljbffr

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