User Experience Operations Analyst

User Experience Operations Analyst - Global E-commerce - Search Overview

The Global E-commerce Operations Team is dedicated to establishing and enhancing users' awareness of shopping on TikTok, spurring users' e-commerce demands, elevating the user experience, and driving the growth of the e-commerce business.

Search related projects: We aim to improve the quality of the query, evaluate and optimize the outcome of the machine's results, and provide data sets for model training to better distinguish various intents of TikTok search queries. By identifying whether the user's manual search terms have e-commerce intentions and judging their e-commerce relevance score, the system can better determine whether to recommend more e-commerce-related search terms to users.

Responsibilities

• Responsible for the user experience product operation of TikTok Global E-commerce in search, establishing measurement standards and review mechanisms for user experience, and continuously promoting the improvement of user experience.
• Responsible for formulating executable SOPs (Standard Operating Procedures) based on current strategies, training, and collaborating with local teams to complete the evaluation of search experience-related strategies.
• Participate in project early planning, work with product and business teams across various ends to conceive functions and experiences, and provide high-quality user experience solutions for the business.
• Possess a high level of sensitivity to data changes of product function points and core business focus areas, be able to flexibly measure the overall experience level of the product, and put forward improvement suggestions.
• Insight into and analysis of design trends, identify the motivations and needs of target users, and ensure efficient development, implementation, and timely review and accumulation of solutions.

Qualifications

• Minimum Qualification(s): Bachelor's degree or above, with 3 years or more of relevant work experience; proficiency in English and Mandarin as working languages to communicate with stakeholders in mandarin-speaking markets, and a good understanding of e-commerce businesses.
• Strong pressure resistance, clear logic, willingness to analyze the essence of events, proficiency in solving problems systematically, strong affinity, excellent communication and collaboration skills, and good at driving cross-departmental cooperation to achieve goals.
• Possess excellent data analysis capabilities, and be proficient in reasonably attributing causes through fluctuating data.
• Capable of independently undertaking experience project management and solution design, with innovative thinking to achieve breakthroughs in user experience.
• Preferred Qualification(s): Candidates with work experience in user experience, operations, or product management are preferred.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet

Referrals increase your chances of interviewing at TikTok by 2x

#J-18808-Ljbffr

---