Professional Affairs Executive

3 weeks ago

Singapur, Singapore HOYA LENS (S) PTE LTD Full time

Overview

The incumbent is responsible for development and delivery of quality educational programs and customized training initiatives, with goal to develop strategic partnerships with key eye care professionals to drive their preference for Hoya Vision Care brands to enhance patients’ retail experience with selling tools.

Responsibilities
  • Professional and Commercial Development
  • Responsible for development of training modules and delivering quality education trainings programs, as conduct lectures and workshops for eye care professionals (ECP) for Singapore market
  • Training materials development and delivery implementation roll-out plan in Practice includes
  • Conduct professional training on Hoya’s ophthalmic lenses and measuring equipment and tools
  • Communication skills training for Optometrists, Opticians and Front-of-House team
  • Post-training communication to monitor effectiveness and sustainability
  • Conducting and delivering of training on a periodic basis, to one-to-one, small group retailers or mass group of eye care professional pre/post normal retail hours
  • Working closely with institutes and associations, taking lead in delivery of ALL education session and professional conference, and organizing of Continue Professional Education programs to keep Hoya Vision Care branding at top of ECP’s mind
  • Monitors and reports on industry’s movement and activities, develop competitive analysis on how to overcome objectives
  • Assist in troubleshooting request pre/post normal retails hours as and when required
  • Coordinate and work together with Marketing Team to help promote Hoya Vision Care during Products
  • Launch/ Special Events and development of training for mass market
  • Reporting
  • Pre and Post-training reports
  • Market intelligence reports
  • Monthly report on status of new media tools and implementation process
  • Other
  • Represent the Company at trade exhibitions, events and demonstrations
  • Maintain professional and technical knowledge by attending product workshops
  • Contribute to team effort by accomplishing related results as needed
  • Render support in the installation and user trainings of equipment and tools
  • Any other duties and responsibilities as assigned by the Management
Qualifications
  • Education: Diploma or Bachelor in Optometry
  • Experience
  • Preferred 2 years of relevant working experience in retail optical setting
  • Familiar with the use of Microsoft Office products (eg: Word, Excel & Powerpoint)
  • Knowledge in IT will be an added advantage
  • Behavioral attributes
  • Keen interest in the technical aspects of ophthalmic lenses and passionate about Optometry industry
  • Good communication and interpersonal skills with ability to handle stressful and difficult situation with tact and wisdom
  • Able to speak confidently before a group of audience
  • Strong problem solving ability
  • Detailed, meticulous output with high level of accuracy
  • Able to work independently and as part of a team
  • Proficiency in the Chinese language is required as the role involves communicating with Chinese speaking clients/customers
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