E-Commerce Operations Specialist/Supervisor

3 days ago

Singapur, Singapore POP MART Full time

Cross-Border E-Commerce Operations Specialist/Supervisor

Job Type: Full-time

Department: APAC E-Commerce

Job Summary:

We are seeking a highly motivated and detail-oriented Cross-Border E-Commerce Operations Specialist/Supervisor to join our team. The ideal candidate will be responsible for managing and optimizing our e-commerce platforms, ensuring seamless operations, and driving sales growth in Singaporean and Malaysian markets.

You will collaborate with marketing, logistics, customer service, and aslo other APAC E-Commerce team to enhance the online shopping experience for our customers.

Key Responsibilities:

  • Manage day-to-day operations of cross-border e-commerce platforms (e.g., Shopee, Lazada, etc.).
  • Optimize product listings, including titles, descriptions, images, and keywords, to improve search rankings and conversion rates.
  • Conduct market research to identify trends, competitor strategies, and new growth opportunities in target regions.
  • Coordinate with supply chain and logistics teams to ensure efficient inventory management and timely order fulfillment.
  • Monitor and analyze sales performance, customer feedback, and key metrics (e.g., CTR, conversion rate, ROI) to refine strategies.
  • Implement promotional campaigns, discounts, and localized marketing initiatives to boost sales.
  • Resolve cross-border operational issues, including customs clearance, shipping delays, and returns/refunds.
  • Collaborate with customer support to enhance post-purchase satisfaction and retention.

Qualifications & Skills:

  • Bachelor’s degree in Business, Marketing, International Trade, or related field.
  • 2 - 8 years of experience in cross-border e-commerce operations field.
  • Strong understanding of international logistics, payment gateways, and localization strategies.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Excellent communication skills in English and Mandarin is required.
  • Self-starter with problem-solving skills and adaptability in a fast-paced environment.
  • Pop Mart Fan will be a big plus to this position
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