Business Information Technology

4 weeks ago

Singapur, Singapore Rapsodo Full time

Overview

Business Information Technology (BIT) Manager at Rapsodo. Lead the full spectrum of internal technology functions — spanning enterprise systems, integrations, IT infrastructure, end-user experience, and data governance. This is a strategic position for someone who understands how internal systems power the business — from quote-to-cash workflows to analytics, procurement, support, and decision-making. You will oversee a lean IT function while collaborating with stakeholders across Sales, Finance, Operations, HR, and R&D.

Responsibilities
  • Business Systems Leadership
    • Own the roadmap, configuration, and performance of core platforms: Salesforce (CRM), Netsuite (ERP), Zendesk/Freshservice (Service Management), Data Warehouse and Mulesoft (Integration).
    • Design scalable workflows and integrations across business functions (e.g., sales operations, finance automation, support ticketing).
    • Lead system selection, implementation, and change management for evolving business needs.
    • Establish standards for data integrity, access control, and governance across platforms.
  • IT Infrastructure & End-User Enablement
    • Oversee device lifecycle management, endpoint security, office network reliability, and remote connectivity standards.
    • Define SLAs and processes for helpdesk operations (Level 1-3), with a focus on speed, transparency, and employee satisfaction.
    • Support hybrid and distributed teams by enabling secure, high-quality digital work environments.
    • Guide IT asset procurement and vendor coordination under central policy guidelines.
  • Governance, Compliance & Vendor Oversight
    • Implement and monitor controls for identity management, licensing compliance, and security best practices.
    • Implement a Business Recovery Framework.
    • Coordinate with Finance, Legal, and functional leads to ensure systems align with audit, privacy, and regulatory needs.
    • Manage contracts, renewals, and performance of IT and SaaS vendors across all supported platforms.
  • Web & Internal Tooling Support
    • Collaborate with Marketing and Product teams to support the company website's architecture, uptime, and integration with internal systems (e.g., CRM form capture, product data updates).
    • Evaluate internal tooling requests and ensure secure, scalable adoption of productivity solutions.
Requirements
  • Bachelor's degree in Information Systems, Computer Science, or a related field
  • Minimum 5 years of experience overseeing both IT infrastructure and business systems
  • Hands-on familiarity with Salesforce, Netsuite, Mulesoft, and service desk platforms (e.g., Zendesk or Freshservice)
  • Proven ability to translate business needs into structured, scalable system designs
  • Strong project management and stakeholder communication skills
  • A strategic mindset with a deep appreciation for clean processes, secure data flows, and user experience
  • Prior experience leading a small IT team or managing cross-functional tech initiatives is a plus
Why Rapsodo?

We’re scaling fast — and you’ll be part of building that foundation. You’ll shape how technology empowers every team, not just maintain the status quo. We value clarity, curiosity, and systems that grow with us. If you’re looking to lead a full-stack IT function in a company that’s growing globally, apply now and help us scale with precision and purpose.

We’re an equal opportunity employer and value diversity at our company. Referrals increase your chances of interviewing at Rapsodo.

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