Service Captain | Supervisor

2 weeks ago

Singapur, Singapore Brotzeit Pte Ltd Full time

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This role is a rank-and-file position, to provide excellent Customer Service standards to guests at Brotzeit Restaurant establishments and ensure that guests’ dining experience exceed expectations.

Responsibilities
  • Welcome guests in a warm and friendly manner.
  • Provide excellent customer satisfaction by exceeding guest expectations.
  • Provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
  • Perform quality checks to ensure guests are enjoying their meals and take appropriate action to correct any problems.
  • Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.
  • Perform day-to-day pre-opening and closing activities as per SOPs.
  • Adhere to service SOPs.
  • Assist Restaurant Manager, Assistant Restaurant Managers and Floor Managers with operational effectiveness and efficiency of the restaurant.
  • Supervise and motivate staff.
  • Ensure staff displays excellent customer satisfaction and standards are delivered and maintained.
  • Assist the team in recognizing the importance of KPIs in the success of the restaurant.
  • Ensure that food hygiene and safety standards are maintained and complied with.
  • Perform general housekeeping and equipment maintenance duties.
  • Report on time, in proper uniform and grooming standard.
  • Work together with other team members to provide good quality service.
  • Execute any other duties as assigned.
Job Requirements
  • At least 1-2 years of experience in customer service.
  • Possess good command of English.
  • Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields.
  • Friendly, cheerful and able to work under pressure and in a high-volume environment.
  • Great team player and customer service oriented.
  • Possess strong initiative and integrity.
Benefits
  • AWS & sign-up bonus of $700
  • 5-day work week, 44 hours
  • Work-life balance (flexi timings - 20hrs or 30hrs/wk)
  • Staff discount up to 25% and staff meal provision
  • Outpatient medical consultation benefit
  • Clear and rapid career progression
  • Supportive leaders, managers and great colleagues
  • Birthday gift
  • Sponsored BFHC (Basic food hygiene certificate)

We regret that only shortlisted candidates will be notified.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Restaurants

Referrals increase your chances of interviewing at Brotzeit Pte Ltd by 2x

F&B Service Roles
  • Food & Beverage Associate (Service Crew)
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