Problem Manager – ITIL Incident

We are hiring an experienced Incident Manager to lead Major Incident Management for business‑critical systems operating in a 24/7 enterprise environment. The role focuses on rapid service restoration , stakeholder communication , and continuous reduction of recurring incidents . Key Responsibilities Lead and control high‑severity / Major Incidents end to...

A leading banking technology firm in Singapore seeks an experienced Incident Manager to oversee IT service management. The ideal candidate will have at least 5 years of experience in a similar role within a banking environment, possessing strong managerial, analytical, and problem-solving skills. Knowledge of ITIL concepts and performance monitoring tools is...

A leading telecommunications provider in Singapore is looking for an experienced professional to manage major incidents in their IT infrastructure. The role requires a minimum of 5 years' experience in an IT environment, extensive knowledge in major incident management, and ITIL V3 certification. You will coordinate resolution efforts, ensuring minimal...

A global technology services firm in Singapore is seeking a Shift Manager who will oversee incident management and support staff. The ideal candidate will have at least 2 years of experience in application support, management skills, and knowledge of ITIL processes. Responsibilities include coordinating logistics for events, mentoring staff, and ensuring...

Function: Global Service Operations What You’ll Do Take full ownership of P1 / Major Incidents from detection to resolution Act as the single point of contact during critical outages Lead war rooms / bridge calls and coordinate cross-functional technical teams Drive faster recovery by removing blockers and escalating when required Deliver timely, clear...

Seeking a Senior Incident Investigation Manager to own and drive the resolution of Major Incidents (P1/P2) in a complex, multicultural environment. The role ensures rapid recovery, strong cross-team coordination, executive communication, and continuous improvement of incident management processes. Mandatory Skill-set Must have 8–12+ years of overall IT...

Problem Manager (Banking | 1 year renewable) Responsibilities Establish and maintain the problem management framework, including RACI, investigation methods, and team training. Lead root‑cause investigations for P1/P2 major incidents and ensure consistent problem resolution. Manage the full lifecycle of problem records and enforce adherence to ITIL...

Candidates must ideally have at least 5 years’ experience in IT Service Management or a similar role in a banking environment Worked as Incident Manager in a banking environment Knowledge of ITIL concepts Knowledge of performance monitoring tools is an added advantage Excellent managerial skills and ability to collaborate with team members Ability to...

Overview Language Known- English, chinese and Mandarin Experience- 5+ years Domain- Telecom and Networking only Requirements 5+ years exp specifically in Major Incident Management. Strong, demonstrable understanding of the ITIL Framework, particularly Incident and Problem Management principles. Basic technical knowledge and working understanding of key...

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