Account Director | Singapore

About Us: is the World’s Leading Event And Experiential Marketing Agency. For over a century we’ve been partnering with the world’s top brands to deliver creative solutions that make a real difference. Our strategic thinking and creativity breathes life into brands. Our ideas create impact, inspire audiences and grow business. It’s what turns our goals, and those of our clients, into results. We’re happy working wherever the brief takes us. At home or abroad. On the huge, or the hugely important. Our scalability enables us to answer briefs of all shapes and sizes – effectively and efficiently. Job Purpose As Account Director, you will play a pivotal role in building and growing effective client relationships. Your role is to ensure that the agency team provides exceptional customer service, retains and grows the accounts, and ensures the accounts are profitable. This position requires a combination of strategic thinking, project management skills, and an understanding of the events industry. Reporting to the Client Services Director , you will be a senior lead within our agile and dynamic Client Servicing team who helps drive collaboration within the team and wider office environment to deliver on our business objectives . The Account Director should foster respect with colleagues, management and clients alike through thought leadership, creativity, industry knowledge and best practice. Key Responsibilities Client Management Big picture thinking – You will proactively seek opportunities to do more for our clients. You will apply your passion for marketing, your general marketplace knowledge and your deep understanding of the client’s needs to help shape smart, relevant & proactive proposals. Understand clients’ business and business issues and serve as a trusted advisor to drive effective solutions Build and maintain effective client relationships, ensuring that all clients’ needs are listened to, understood and responded to in a timely way Ensure clear communication to the client regarding roles and responsibilities, scope, budget, schedules and project status/ action items Ensure stability of revenues by managing existing projects to ensure client needs are met Guide the development, writing and presentation of incremental project proposals, scopes of work, schedules and staffing plans. Ensure changes are clearly communicated to client and approved Analyze performance metrics and provide insights to improve future events. Seek opportunities to continue engagement with client Team Management Responsible for managing and motivating direct reports and the wider team Ensure regular team meetings and manage communications between team members, ensuring all deadlines are met Document key learnings and share best practices with the team. Coach and oversee junior team members on execution of all individual job details Ensure compliance and championship of internal GPJ processes with internal and external stakeholders Budget Management You will own overall responsibility for account revenue targets You will manage the budget process from a profit generation perspective including expense management, client quoting and profit modelling You will provide accurate reporting in preparation for monthly forecasting You stay abreast of client billing escalation issues and ensure they are being resolved You will provide guidance to finance and procurement to effectively negotiate with clients Creative Management Ensure that an opportunity brief is developed to set the stage for strategy development Collaborate with creative partner to ensure all creative content and agency solutions address the business need Participate in creative brainstorms to generate ideas for clients Ensure that a measurement metric is in place New Business Entrepreneurial Instincts – you’ll understand a need and find a solution to meet it Manage account, contact business development activity and pipeline opportunity information in CRM system. Send targeted, relevant Marketing materials to prospects from company CRM system Actively pursue and drive new revenue opportunities / new business Support new business credentials Drive and lead new business pitches Success Measures: Deep trusted advisor relationships within the client Flawless delivery of client commitments, exceeding client expectations Positive team climate that inspires others to excel and deliver Seen as a valuable leader of project and client teams Repeat business with client About you You’re a self-starter who promotes a culture of entrepreneurial spirit You communicate with clarity, conviction and persuasiveness tailored to different situations You have an agile mindset. You keep everything in perspective and lead your team and business that way You are culturally aware and move with the times You understand the marketplace and use this information to inform project & business decisions You understand the vision & strategy of GPJ to spot opportunities to support sustainable commercial growth You are able to have strategic and complex financial conversations with clients You demonstrate ‘active’ listening skills in a variety of situations, seeking out others’ ideas, are open to them and are able to take action where appropriate You are able to build effective relationships, able to understand and respond to the agenda of others and are able to help unlock future client opportunities You think creatively to deliver solutions & solve problems You are a collaborative, consultative team player with enthusiasm, passion and drive You’re at ease in a fast-paced environment, you can apply your sharp business acumen with a results oriented approach You are a champion of high quality outcomes and demonstrate an affinity with the brands you lead You plan for the challenges, but expect the best. You know how to deliver in order to meet deadlines. You’ve already thought of the next step (or five) before being asked. You stay calm when there are changes to the plan and you’re a veteran at going to “Plan B”. Your Background, Skills & Experience A minimum of five years’ account management experience in a marketing, creative or experiential agency Strong experience in client relations and management An excellent creative eye with an ability to manage the creative process An excellent understanding and process with respect to conflict resolution and management A decisive mind and process / approach Excellent attention to detail Excellent cultural knowledge Excellent client relations and knowledge Excellent knowledge and understanding of the industry including: Project management Marketing Attendee journey mapping Experiential production design and implementation Digital and social engagement Measurement and analytics Budget management Supplier management Apply now #J-18808-Ljbffr