Software and Applications Manager

5 days ago


Singapur, Singapore MARLINX TECHNOLOGIES PTE. LTD. Full time

Role Summary Own the end-to-end delivery and quality of our merchant-facing digital products —Membership Platform. You will lead cross-functional delivery (product/engineering/ops), oversee PoC and feature rollout, and ensure security, reliability and compliance as we scale across Singapore, Indonesia and Malaysia. Key Responsibilities Software & Applications ManagementOversee the acquisition, development and deployment of software systems and platform features; set acceptance criteria and release readiness. Lead Proof-of-Concepts (PoC) and solution experiments; ensure security and risk factors are considered in design and implementation. Merchant Delivery & OnboardingDrive full-cycle rollout for merchants: environment checks, account/menu setup, payment linkage, UAT, go-live, hypercare (D+30). Standardise SOPs, runbooks and checklists; track order success rate, reconciliation accuracy, message delivery/engagement. Quality & Testing FrameworkBuild an application QA system covering functional, performance, refund/exception and multi-merchant scenarios. Adapt APQP/IPD concepts to digital delivery (quality gates, FMEA-style risk logs, lesson learn). Implement incident dashboards, alerting and RCA/8D closure; drive preventive actions with engineering. Data-Driven OperationsPartner with data team to convert operational telemetry (uptime, latency, error rate, refund rate, campaign lift) into actionable insights. Maintain merchant segmentation templates (New/Active/Dormant/VIP) and service-level scorecards. Supplier & IoT QualityCoordinate with hardware/SDK vendors (payments, messaging, sensors) to meet SLAs; enforce corrective actions as needed. Monitor installation success, device uptime and field failure rates; plan spares and RMA processes. Compliance & LocalisationEnsure PDPA and local privacy compliance; maintain consent & audit trails. Localise delivery SOPs for SG/ID/MY (language, payment methods, device standards). Cross-Functional LeadershipChair change/release readiness; align product roadmaps with field issues; mentor a high-performing delivery/quality team. Minimum Requirements Either of the following (meet one):Bachelor’s degree in Computer Science, Information Technology, Programming & Systems Analysis, or related; or Minimum 3 years’ experience in one or more of these roles: Software and Applications Manager, Software Development Manager, Head of Applications Development, Application Development Manager. 5+ years leading software delivery/QA/production operations for SaaS, platforms or complex systems. Proven cross-functional leadership with measurable quality outcomes (SLA/SLO, incident MTTR, release quality). Hands-on with modern release practices (UAT/SIT, observability/alerting, CI/CD hygiene, post-mortems). Preferred Experience integrating payments/messaging SDKs and IoT devices in offline merchant environments. Familiarity with APQP/IPD-style quality gates、FMEA/RCA/8D、supplier quality management #J-18808-Ljbffr



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