Backend Production Support Engineer

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

1. Operation Development and Testing

• a. Engage in the requirements analysis, system design, and undertake part of the development work within the technical team.
• b. Write and refine integration tests to ensure the robustness and reliability of the software.
• c. build close relationship with different operation team to continuously improve the operation efficiency

2. Customer Support and Problem Resolution

• a. Act as the key technical contact for identifying, investigating, and resolving production issues in both cryptocurrency and derivatives trading systems. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions
• b. Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly.
• c. Leverage a deep understanding of upstream and downstream services in cryptocurrency and derivatives trading — covering onboarding, pricing, and trading flows — to swiftly diagnose issues and drive resolution in collaboration with cross-functional teams.
• d. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.

3. System Reliability and Maintenance

• a. Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.
• b. Provide system upgrade and optimization plans to enhance system performance and reliability.
• c. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.

4. Owner of production change management

• Take ownership of change management processes, covering backend service releases, configuration changes, and other production-related modifications.

5. Timezone and Work Time Shift

• Work mostly in HKT timezone.
• Potential Day/Night Shift: This role may require some working hour adjustments to facilitate handover with the operation support team in the EST time zone.

• 5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
• Solid experience in a Linux environment and relevant support tools.
• Experience with shell scripting, Ruby, Golang and SQL technologies.
• Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).
• Familiarity with exchange platform domain knowledge
• Experience in GitOps with ArgoCD is a plus.
• Strong analytical skills and the ability to proactively identify issues before they escalate.
• Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.
• Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.
• Proficiency in both written and spoken English and Mandarin; Fluent in Cantonese.

We will consider the following abilities as a plus:

• Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
• Solid experience in a Linux environment and relevant support tools.
• Familiarity with exchange platform domain knowledge.

• Experience with version control systems (Git is a plus).
• Familiarity with SDLC processes and a proactive approach to process automation.
• Quick learner with a demonstrated aptitude for acquiring new technologies.
• experience managing software on AWS are pluses.

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Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Work Perks: crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.