Cloud Support Engineer

3 days ago

Singapur, Singapore Molten Ventures plc Full time
Thought Machine Cloud Support Engineer Job Description

Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. We are seeking talented individuals to join us in building innovative technology.

We have experienced rapid growth, expanding our team to over 550 employees across London, New York, Singapore, and Sydney. With over $500m raised in funding, our valuation is now $2.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, and others.

Our culture fosters excellence and fun, earning us recognition as a top UK fintech workplace with high Glassdoor ratings and industry-leading employee benefits. We have been listed among the top 100 fintechs by IDC and received awards for workplace culture in Singapore.

The Cloud Support Engineers form a global, 24/7 shift team, working closely with clients, Client Success Managers, Delivery Teams, and Engineering. They provide world-class support and maintenance for our clients, handling technical issues, diagnostics, and incident resolution.

Responsibilities include supporting the full product lifecycle from cloud infrastructure provisioning, installation, to production and ongoing support, managing client communications proactively, and collaborating with engineering teams.

Key Duties
  • Participate in a multi-region shift pattern to ensure 24/7 client support.
  • Investigate and resolve client technical queries and issues.
  • Validate infrastructure, platform, and banking layer issues.
  • Review logs, alerts, and traces to identify anomalies.
  • Analyze observability tools and dashboards.
  • Manage tickets and communicate incident status to clients.
  • Coordinate with L3 support and engineering teams.
  • Provision cloud infrastructure and manage production clusters.
  • Perform product upgrades and assist with product installation and configuration.
  • Conduct root cause analysis of technical issues.
Minimum Requirements
  • Experience supporting financial institutions or enterprise firms.
  • Ability to communicate technical concepts clearly to technical and non-technical stakeholders.
  • Experience analyzing logs, monitoring tools, and dashboards to identify trends.
  • Ability to develop utilities for log analysis.
  • Willingness to learn and collaborate with engineers.
  • Understanding of cloud infrastructure and distributed systems.
  • Hands-on experience with Kubernetes or similar container orchestration tools at CKAD level or higher.
  • Experience with containerized applications, microservices, and CI/CD pipelines.
  • Proficiency in languages such as Python, Go, or Java.
  • Familiarity with cloud providers like AWS or GCP.
  • Experience in client-facing support, implementation, or solution architecture roles in B2B SaaS companies.

We offer a highly competitive salary, generous holiday leave, flexible benefits, access to the latest technology, and a talented team committed to learning and growth. Thought Machine is an equal opportunity employer dedicated to diversity and inclusion. Candidates are encouraged to apply regardless of experience match.

#J-18808-Ljbffr

  • Cloud Support Engineer

    3 days ago

    Singapur, Singapore ALTROCKS TECH PTE. LTD. Full time

    Managing system in cloud environments in accordance with the project requirement and system supportrole Manage full system stacks from the OS through custom applications and system security using cloud-basedcomputing environments Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linuxand/or Windows) running in...

  • Cloud Support Engineer

    3 days ago

    Singapur, Singapore Thought Machine Full time

    Overview Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great...

  • Cloud Support Engineer

    1 day ago

    Singapur, Singapore TOSS-EX PR PTE. LTD. Full time

    Overview The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system. The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the other...

  • Cloud Support Engineer

    3 days ago

    Singapur, Singapore Canonical Full time

    Join to apply for the Cloud Support Engineer role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Cloud Support Engineer role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology...

  • AVP, Cloud Middleware Support Engineer

    3 days ago

    Singapur, Singapore OCBC Full time

    Join to apply for the AVP, Cloud Middleware Support Engineer role at OCBC 2 weeks ago Be among the first 25 applicants Join to apply for the AVP, Cloud Middleware Support Engineer role at OCBC Who We Are As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932....

  • Cloud Infrastructure Engineer

    3 days ago

    Singapur, Singapore Screening Eagle Dreamlab Full time

    Join to apply for the Cloud Infrastructure Engineer role at Screening Eagle Dreamlab Join to apply for the Cloud Infrastructure Engineer role at Screening Eagle Dreamlab Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Screening Eagle Dreamlab Protecting the built world - Screening Eagle As a Cloud...

  • Cloud Engineer

    3 days ago

    Singapur, Singapore PDR Group Full time

    Our client is seeking a Cloud Engineer to join their team. In this role, you will provide technical guidance and support to customers, helping them maximize the value of cloud-native technologies and container platforms. You will act as a bridge between clients and internal teams, driving improvements in solutions and ensuring the best customer experience....

  • Cloud Architect

    3 days ago

    Singapur, Singapore Singlife Full time

    Overview Cloud Architect & Engineer role at Singlife. This is a hybrid role where you will provide architecture leadership for enterprise-scale cloud solutions while also executing hands-on engineering delivery. We are specifically looking for a candidate with very strong hands-on engineering capabilities who can design, build, and implement cloud-native...

  • Cloud Architect and Engineer

    3 days ago

    Singapur, Singapore Singlife Full time

    Overview Cloud Architect & Engineer role at Singlife. Hybrid role with architecture leadership for enterprise-scale cloud solutions and hands-on engineering delivery. Deep expertise in AWS, CI/CD automation, Java with Spring Boot, scripting, and cloud security. Responsibilities Lead the design of cloud-native architectures for complex, large-scale enterprise...

  • Cloud Infrastructure Engineer

    3 days ago

    Singapur, Singapore Screening Eagle Technologies AG Full time

    Intro As a Cloud Infrastructure Engineer, you will run and support the company’s software application infrastructure in the cloud, ensuring the optimized use of resources to scale. What will you do Design, develop, and implement cloud infrastructure as code using Terraform. Manage and optimize cloud resources for cost-efficiency and performance. Secure...