Credit Operations Change Project Manager

Overview

Are you a strong team player looking for an opportunity to further expand your exposure with one of the world\'s most innovative banks? We are seeking a highly motivated individual to support our Private Banking business where we serve the complex wealth management needs of our ultra-high net worth clients across the world.

As a Credit Operations Change Project Manager within the Asia Credit Operations team, you will drive transformation initiatives for the Asia Private Bank, ensuring alignment with global processes. You will implement strategic technology programs, advance automation through low-code solutions and AI/ML, and enhance operational processes. You will collaborate across multiple business functions, managing a diverse portfolio of change and project initiatives.

Responsibilities

• Lead, manage, and deliver high-impact global projects by applying effective project management methodologies and maintaining clear delivery roadmaps and project plans, with strong financial and risk oversight.
• Drive progress and improvements according to established plans, proactively identifying challenges and mitigating potential cost or time overruns.
• Partner with stakeholders from various functional areas including Legal, Technology, Middle Office, and Business Management, to define, document, and deliver business requirements.
• Champion continuous improvement by refining the team\'s approach to change management, sharing scalable best practices, and focusing on process efficiency.
• Establish clear roles and responsibilities within the team, ensuring successful project delivery and thorough documentation.
• Support product owners with strategy and priorities, providing guidance and expertise.
• Facilitate process re-engineering sessions within the Credit Operations team to boost efficiency.
• Support and implement low-code automation and AI/ML initiatives to advance the Credit Operations agenda.
• Mentor and coach junior team mates to develop relevant skillsets and foster professional growth within the team.

Required qualifications, capabilities, and skills

• Bachelor\'s degree or equivalent.
• At least 7 years of experience in the banking and financial services industry.
• Proven expertise in change management and a solid understanding of project management methodologies.
• Strong communication skills, with the ability to influence and present to senior executives.
• Demonstrated team player with a positive attitude, commitment, and the ability to deliver results in a dynamic environment.
• Skilled at identifying critical business, technology, and regulatory requirements, as well as potential gaps in complex, interconnected processes.

Preferred qualifications, capabilities, and skills

• Experience within High-Net-Worth Management.
• Experience in business analysis to drive operational change and system development.
• Agile or PMP certification.
• Consulting mindset with the ability to support comprehensive, data-driven strategic initiatives from concept to execution.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisers and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

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