(Entry) Customer Service
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Location: Eunos
Contract: 6 Months/12 Months (Renewable)
Salary: $ /monthly (+ Completion Bonus)
Join our Customer Service team and play an important role in delivering service excellence and ensuring a positive customer experience. You will attend to phone enquiries from policyholders and financial representatives, as well as live chats from financial representatives, while maintaining a high level of accessibility and service standards.
As a Contact Centre Officer, you will:
Attend to enquiries and requests received through phone calls and live chat in a professional, efficient, accurate and prompt manner.
Resolve customers’ and financial representatives’ enquiries, complaints and issues at the first point of contact wherever possible, ensuring good closure.
Record complete and accurate information on customer interactions in the Customer Relationship Management (CRM) system.
Ensure effective and timely follow-up on matters as promised to customers and financial representatives.
Assess appeals and prepare recommendations for Managers, Heads or HODs.
Perform additional or overtime duties during operational exigencies when required.
Support ad-hoc initiatives and projects as assigned by management.
A-Level & above.
Comfortable communicating with customers from diverse backgrounds.
Comfortable communicating via live chat and typing responses to financial representatives.
Good interpersonal and communication skills.
Customer-oriented disposition.
A strong team player who thrives in a dynamic environment.
Candidates without prior experience are welcome to apply.
If you enjoy helping people, solving problems and communicating with different types of customers, this is an opportunity to build valuable experience in a professional Contact Centre environment. Training and support will be provided to help you succeed in the role.
We regret to inform that only shortlisted candidates will be notified.
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