Technical Customer Success Manager
3 weeks ago
Note: Currently recruiting for Manager-level roles. Ongoing recruitment throughout the year includes Senior Manager and Director positions. Expressions of interest welcome Who We Are We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place. Position Description For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase the Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. Our Customer Success Managers (Manager, Snr Manager or Director levels) serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers’ team members and pair that with relevant industry knowledge to improve implementation health. The role will also partner across Salesforce to provide a unified Signature experience for our customers. Responsibilities Effectively orchestrates Signature experience across more sophisticated, multi-org, single-cloud customers with single-cloud product expertise and industry-relevant experience Aligns with and leads Business and Technical stakeholders, Account Success team, and other internal partners around customer goals ensuring value is delivered through Signature Single point of customer accountability covering only Signature-entitled customers building and maintaining strong, trusted relationships with customers Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts Experience and Skills Experienced professional with min 5+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture Knowledge of Salesforce product and platform features, capabilities, and standard methodologies as well as a good understanding of enterprise architecture principles Technical expertise with one or more Salesforce clouds (Sales/Service CRM, Agentforce, Data Cloud, MuleSoft) in solution design, project delivery, or implementation. Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers Outstanding communication skills, ability to drive effective conversations at the C-Level, and presentation skills with a consistent track record of influencing at all levels of the organization Ability to facilitate difficult discussions and be adept at handling objections #J-18808-Ljbffr
-
Technical Customer Success Manager
3 weeks ago
Singapur, Singapore Salesforce, Inc. Full timeTechnical Customer Success Manager page is loaded## Technical Customer Success Managerremote type: Office - Flexiblelocations: Singapore - Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR *To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating...
-
Technical Customer Success Manager
2 weeks ago
Singapur, Singapore Salesforce Full timeAbout Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through...
-
Singapur, Singapore Salesforce, Inc. Full timeA leading technology company in Singapore is seeking a Technical Customer Success Manager to orchestrate the customer Signature experience. This role requires at least 5 years of relevant industry expertise, particularly with Salesforce products and solutions. Responsibilities include building strong relationships with customers, managing the onboarding...
-
Customer Success Manager
3 weeks ago
Singapur, Singapore Screening Eagle Technologies Full timeIntro We are seeking a proactive and customer‑centric Customer Success Manager (CSM) who will be responsible for driving customer adoption, retention, and growth. In addition to core CSM responsibilities, this role may also support inside sales activities such as lead qualification, opportunity nurturing, proposal support, and upsell/cross‑sell...
-
Customer Success Manager
3 weeks ago
Singapur, Singapore MENLO SECURITY ASIA PACIFIC PTE. LTD. Full timeMenlo Security is a leading cybersecurity company dedicated to eliminating cyber threats and protecting organizations with its innovative Isolation-powered Cloud Security Platform. We help businesses secure their internet use and application access, preventing highly evasive adaptive threats, zero-hour phishing, and ransomware. Our mission is to enable the...
-
Customer Success Manager
3 weeks ago
Singapur, Singapore Screening Eagle Technologies SA Full timeIntro We are seeking a proactive and customer‑centric Customer Success Manager (CSM) who will be responsible for driving customer adoption, retention, and addition to core CSM responsibilities. This role may also support inside sales activities such as lead qualification, opportunity nurturing, proposal support, and upsell/cross‑sell initiatives. What...
-
Customer Success Manager
3 weeks ago
Singapur, Singapore Momentus Technologies Full timeOverview At Momentus we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen serving as strategic partners to maximize value foster deep product adoption and nurture long-term relationships. As a Customer Success Manager at Momentus you’ll be at the heart of our...
-
Customer Success Manager
3 weeks ago
Singapur, Singapore Darktrace Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...
-
Enterprise Technical Customer Success Manager
3 weeks ago
Singapur, Singapore MuleSoft Full timeA leading tech company in Singapore is seeking an experienced Customer Success Manager to oversee the Signature experience for enterprise customers. The ideal candidate will have at least 5 years in Customer Success and possess deep knowledge of Salesforce products, including MuleSoft. This role emphasizes strong communication, relationship building at all...
-
Customer Success Manager
3 weeks ago
Singapur, Singapore Macdonald & Company Full timeJob Summary A global Data Centre developer, owner-operator is searching for a Customer Success Manager to join their team on a full-time basis in Singapore. The Customer Operations team is the front-line for customer experience. As a Customer Success Manager, the successful candidate will be tasked with providing high touch, red-carpet service to some of...
