Customer Success Manager
3 weeks ago
Intro We are seeking a proactive and customer‑centric Customer Success Manager (CSM) who will be responsible for driving customer adoption, retention, and growth. In addition to core CSM responsibilities, this role may also support inside sales activities such as lead qualification, opportunity nurturing, proposal support, and upsell/cross‑sell initiatives. What will you do Customer Success Serve as the primary point of contact for assigned customers, ensuring successful onboarding, training, and ongoing adoption of Screening Eagle solutions. Build trusted advisor relationships, understanding customer goals, workflows, and use cases. Monitor customer health metrics, usage patterns, and renewal risks; implement proactive interventions. Conduct regular check‑ins, QBRs, and product reviews with customers. Partner with Product and Engineering teams to communicate customer feedback and influence roadmap improvements. Manage renewal process, ensuring timely contract continuation and addressing commercial / technical queries. Develop and maintain documentation, best practices, and success plans for customers. Inside Sales (Potentially up to 20%) Qualify inbound leads and follow up with prospects to understand needs and potential fit. Support Sales Team with opportunity research, proposal preparation, and pricing coordination. Drive upsell and cross‑sell initiatives within existing accounts in collaboration with the sales team. Maintain accurate CRM records for customer interactions, opportunities, and pipelines. Conduct product demos and introductory presentations for early‑stage leads. Assist in coordinating marketing or sales campaigns targeting existing customers. What do we expect Bachelor Degree in Business Administrative or similar. Strong communication, presentation, and interpersonal skills. Ability to manage multiple customer accounts and prioritize effectively. Experience with SaaS products or cloud‑based technical solutions. Familiarity with CRM tools (e.g., HubSpot, Salesforce). Customer‑first mindset with ability to translate customer needs into actionable plans. Good to have 2 – 5 years of experience in Customer Success, Account Management, Inside Sales, or similar customer‑facing roles. Experience in construction, inspection, NDT, or asset management industries. Technical understanding of software workflows, mobile applications, or cloud platforms. Ability to conduct basic product troubleshooting and escalated complex issues. Experience running product onboarding or training sessions. #J-18808-Ljbffr
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Customer Success Manager
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Singapur, Singapore Private Advertiser Full time✨ We’re Hiring: Customer Success Manager! Enjoy supporting clients and ensuring they have a seamless experience? As a Customer Success Manager , you’ll assist in managing client interactions and help maintain strong, positive relationships. What You’ll Do Assist in following up with clients to ensure satisfaction and engagement Support onboarding,...
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Customer Success Manager
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Singapur, Singapore Momentus Technologies Full timeOverview At Momentus we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen serving as strategic partners to maximize value foster deep product adoption and nurture long-term relationships. As a Customer Success Manager at Momentus you’ll be at the heart of our...
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Singapur, Singapore Dropbox Full timeRole Description As a Customer Success Manager you will own post-sale customer deployment adoption and product education and training. You will play an integral role in our customers journey with Dropbox - helping them to realize the value from their investment with Dropbox. This will give you opportunity to have a meaningful impact with a diverse group of...
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Customer Success Manager
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Singapur, Singapore SAP SuccessFactors Full timeHead - HCM Customer Success (SEA) and Co-Chief of Staff for APAC Business Suite Leader SAP SuccessFactors HCM is a global and AI-enabled suite providing advanced cloud HR solutions, including core HR and payroll, talent management, analytics and planning, and employee experience management. Trusted by over 10,000 organizations and 280+ million employees...
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Customer Success Manager
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Singapur, Singapore Darktrace Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...
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Customer Success Manager
3 weeks ago
Singapur, Singapore Screening Eagle Technologies SA Full timeIntro We are seeking a proactive and customer‑centric Customer Success Manager (CSM) who will be responsible for driving customer adoption, retention, and addition to core CSM responsibilities. This role may also support inside sales activities such as lead qualification, opportunity nurturing, proposal support, and upsell/cross‑sell initiatives. What...
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Customer Success Manager
3 weeks ago
Singapur, Singapore MENLO SECURITY ASIA PACIFIC PTE. LTD. Full timeMenlo Security is a leading cybersecurity company dedicated to eliminating cyber threats and protecting organizations with its innovative Isolation-powered Cloud Security Platform. We help businesses secure their internet use and application access, preventing highly evasive adaptive threats, zero-hour phishing, and ransomware. Our mission is to enable the...
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Manager, Customer Success
2 weeks ago
Singapur, Singapore INTERSTELLAR GROUP PTE. LTD. Full timeRoles & Responsibilities Role Summary You will own the day-to-day execution of Customer Success across a portfolio of clients, ensuring adoption, retention, and expansion. You will lead a small team of CSMs and work tightly with Professional Services (implementation), Support (Zendesk), and Product/Engineering to drive measurable customer outcomes. This role...
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Customer Success Manager
3 weeks ago
Singapur, Singapore ST Engineering Geo+Insights & Satellite Systems Full timeCustomer Success Manager (Maintenance) Title: Customer Success Manager (Maintenance) Job ID: 19548 Location: ST Engineering, Jurong East Bui, Singapore Description We are seeking a Customer Success Manager (Maintenance) who plays a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects. This role involves...
