Customer Success Manager
3 weeks ago
Customer Success Manager (Maintenance) Title: Customer Success Manager (Maintenance) Job ID: 19548 Location: ST Engineering, Jurong East Bui, Singapore Description We are seeking a Customer Success Manager (Maintenance) who plays a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects. This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer satisfaction, system reliability, and operational excellence. Responsibilities Participate in project and Maintenance Systems meetings, proposing improvements where necessary. Supervise ongoing projects and Maintenance Systems, coordinating team members to maintain workflow and timelines. Evaluate potential technical issues and collaborate with engineers to develop effective solutions. Manage project-related documentation, ensuring all materials (e.g., system extensions, tech-refresh, obsolescence replacements) are current and properly stored. Liaise with backend support groups to ensure Maintenance Systems’ fulfilment and compliance. Coordinate with external service partners and contractors to facilitate project and maintenance execution. Effectively engage key stakeholders in decision‑making and execution processes. Strong negotiation skills with both internal and external stakeholders. Generate and analyse monthly reports, presenting insights and updates to end customers. Oversee system transitions from project delivery to maintenance phase, ensuring smooth handovers and operational readiness. Familiarity with Service Operation metrics and system availability requirements. Manage project budgets, including planning, designing, and defining scope and deliverables. Uphold quality assurance standards and ensure best‑in‑class deliverables. Proactively monitor project progress and apply corrective actions to resolve issues. Build and maintain high‑performing teams aligned with service management goals. Requirements Strong experience in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations. Certification in ITIL is preferred. At least 2 years of experience in team management. Have at least 3 years of experience in Cyber Security. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Technology, Information and Internet Work Location: Jurong East #J-18808-Ljbffr
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Customer Success Manager
2 weeks ago
Singapur, Singapore Private Advertiser Full time✨ We’re Hiring: Customer Success Manager! Enjoy supporting clients and ensuring they have a seamless experience? As a Customer Success Manager , you’ll assist in managing client interactions and help maintain strong, positive relationships. What You’ll Do Assist in following up with clients to ensure satisfaction and engagement Support onboarding,...
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Customer Success Manager
3 weeks ago
Singapur, Singapore Momentus Technologies Full timeOverview At Momentus we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen serving as strategic partners to maximize value foster deep product adoption and nurture long-term relationships. As a Customer Success Manager at Momentus you’ll be at the heart of our...
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Customer Success Manager
3 weeks ago
Singapur, Singapore Macdonald & Company Full timeJob Summary A global Data Centre developer, owner-operator is searching for a Customer Success Manager to join their team on a full-time basis in Singapore. The Customer Operations team is the front-line for customer experience. As a Customer Success Manager, the successful candidate will be tasked with providing high touch, red-carpet service to some of...
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Customer Success Manager
3 weeks ago
Singapur, Singapore Dropbox Full timeRole Description As a Customer Success Manager you will own post-sale customer deployment adoption and product education and training. You will play an integral role in our customers journey with Dropbox - helping them to realize the value from their investment with Dropbox. This will give you opportunity to have a meaningful impact with a diverse group of...
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Customer Success Manager
3 weeks ago
Singapur, Singapore SAP SuccessFactors Full timeHead - HCM Customer Success (SEA) and Co-Chief of Staff for APAC Business Suite Leader SAP SuccessFactors HCM is a global and AI-enabled suite providing advanced cloud HR solutions, including core HR and payroll, talent management, analytics and planning, and employee experience management. Trusted by over 10,000 organizations and 280+ million employees...
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Customer Success Manager
3 weeks ago
Singapur, Singapore Screening Eagle Technologies Full timeIntro We are seeking a proactive and customer‑centric Customer Success Manager (CSM) who will be responsible for driving customer adoption, retention, and growth. In addition to core CSM responsibilities, this role may also support inside sales activities such as lead qualification, opportunity nurturing, proposal support, and upsell/cross‑sell...
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Customer Success Manager
3 weeks ago
Singapur, Singapore Darktrace Full timeFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...
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Customer Success Manager
3 weeks ago
Singapur, Singapore Screening Eagle Technologies SA Full timeIntro We are seeking a proactive and customer‑centric Customer Success Manager (CSM) who will be responsible for driving customer adoption, retention, and addition to core CSM responsibilities. This role may also support inside sales activities such as lead qualification, opportunity nurturing, proposal support, and upsell/cross‑sell initiatives. What...
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Customer Success Manager
3 weeks ago
Singapur, Singapore MENLO SECURITY ASIA PACIFIC PTE. LTD. Full timeMenlo Security is a leading cybersecurity company dedicated to eliminating cyber threats and protecting organizations with its innovative Isolation-powered Cloud Security Platform. We help businesses secure their internet use and application access, preventing highly evasive adaptive threats, zero-hour phishing, and ransomware. Our mission is to enable the...
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Manager, Customer Success
3 weeks ago
Singapur, Singapore INTERSTELLAR GROUP PTE. LTD. Full timeRoles & Responsibilities Role Summary You will own the day-to-day execution of Customer Success across a portfolio of clients, ensuring adoption, retention, and expansion. You will lead a small team of CSMs and work tightly with Professional Services (implementation), Support (Zendesk), and Product/Engineering to drive measurable customer outcomes. This role...
