Admin, Courier

• Administrative Support

• Manage Case Management system admin operations including role assignments, basic report generation and category maintenance
• Assist with corporate gifts management and coordination
• Assist with adding and removing of Billing Contacts for organisations

• Mail and Courier Management

• Prepare outgoing mail (registered, local and overseas) for postage
• Coordinate courier deliveries and pickups with proper record keeping
• Follow up closely to ensure timely delivery and pickup completion

• Customer Service Operations

• Provide professional customer service by responding to enquiries across client's service touchpoints within Service Level Agreement
• Handle customer enquiries, assess and route/escalate cases to appropriate teams (L2/L3) in accordance with established workflows

• Minimum GCE 'O' Level qualification or equivalent with relevant experience; or candidates with a Diploma
• Previous customer service or administrative experience is a plus
• Strong communication and listening skills
• Good written communication skills, including the ability to craft clear, professional, and empathetic email responses
• Effective problem-solving and analytical abilities
• Basic technical proficiency (basic computer literacy, basic knowledge of excel, quick learning of new systems, able to navigate different systems)
• Good time management and multitasking abilities
• Able to work both collaboratively and independently
• Quick learning and adaptability
• Professional attitude and reliability
• Strong integrity and drive for excellence in work

6 months

Mondays to Fridays office hours

EA License No: 96C4864
Reg. No.: R EUNICE WOO JING QI