Head of Operations, Pandamart
2 weeks ago
Overview As the Head of Pandamart Operations for Singapore & Malaysia, you will be responsible for leading day-to-day fulfillment operations, ensuring seamless customer experience, and driving efficiency and growth through strategic planning and execution across the pandamart business in Singapore and Malaysia. You will be part of the Q-Commerce leadership team and will oversee pandamart operations coordination across commercial, supply chain, and warehouse teams to maximize growth, performance and cost-effectiveness. This role is ideal for an experienced operator with a strong track record in eCommerce operations who thrives in fast-paced, data-driven environments. Responsibilities Manage and optimize the performance of all dark stores across Singapore and Malaysia, including picking, inventory accuracy, labor planning, and in-store execution Drive key customer experience metrics (picking accuracy, fulfillment success, incident rates, on-time delivery) and lead initiatives to continuously improve service levels Drive cost control and operational efficiency through process improvements, space optimization, and strategic resource planning Own and evolve the store network and real estate strategy — including location scouting, sizing, and layout design — to ensure optimal coverage, productivity, and proximity to demand. Lead real estate negotiations and manage relationships with landlords and property partners Lead strategic projects to future-proof operations, including dark store layout redesigns, automation opportunities, and assortment-driven space planning Collaborate cross-functionally with local and central teams, including Supply Chain, Logistics, Tech, and Commercial, to optimize day-to-day operations and roll out best practices at scale Work closely with the Logistics team to define the ideal rider deployment setup, balancing customer experience with logistics cost and SLA adherence Design and implement operational OKRs and KPIs to provide real-time visibility into store-level and network-wide performance and improvement areas Ensure full compliance with internal SOPs, health & safety regulations, and local laws Act as the food safety and hygiene guardian — define, roll out, and enforce food safety protocols across all stores in compliance with regulatory and internal standards Formulate, manage, and track budgets, productivity targets, and staffing plans to support sustainable growth Build, mentor, and lead high-performing teams with a culture of ownership, continuous improvement, and operational excellence Qualifications 8–12 years of experience in e-commerce / fulfilment operations Proven ability to manage end-to-end fulfillment operations, including both in-house stores and third-party partners Experience working with regional and cross-functional stakeholders in fast-paced, high-growth environments Strong people leadership skills: capable of managing team leads overseeing warehouse managers, pickers, and frontline teams Excellent cross-functional collaboration, with the ability to influence and align across Supply Chain, Commercial, Tech, and Finance teams Highly analytical and action-oriented, with a continuous improvement mindset Solid grasp of operational P&L levers, with experience in OKR setting, performance tracking, and strategic project execution Deep understanding of fulfillment-related customer experience metrics and last-mile delivery operations #J-18808-Ljbffr
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Head of Operations, Pandamart
3 weeks ago
Singapur, Singapore foodpanda Full timeOverview As the Head of Pandamart Operations for Singapore & Malaysia, you will be responsible for leading day-to-day fulfillment operations, ensuring seamless customer experience, and driving efficiency and growth through strategic planning and execution across the pandamart business in Singapore and Malaysia. You will be part of the Q-Commerce leadership...
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Head, pandamart Operations
3 weeks ago
Singapur, Singapore STORES (SINGAPORE) PTE. LTD. Full timefoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock...
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Lead, Pandamart Operations — Singapore
3 weeks ago
Singapur, Singapore STORES (SINGAPORE) PTE. LTD. Full timeA leading delivery company in Singapore is seeking a Head of Operations for pandamart to oversee and optimize e-commerce fulfillment operations across Singapore and Malaysia. The ideal candidate will have 8–12 years of experience in e-commerce operations and demonstrate strong leadership and analytical skills. Responsibilities include managing dark stores,...
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Head of Ops, Rapid-Growth E‑commerce Fulfillment
2 weeks ago
Singapur, Singapore Delivery Hero Full timeA leading e-commerce company is seeking a Head of Pandamart Operations in Singapore to manage and optimize fulfillment operations across Singapore and Malaysia. The role requires strong leadership in driving customer experience metrics, operational efficiency, and strategic project execution. Candidates should possess 8–12 years of experience in e-commerce...
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Lead, Category Management
2 weeks ago
Singapur, Singapore foodpanda Full timeWe are looking for a Lead, Category Management (Singapore & Malaysia) to be based in foodpanda Singapore, to drive end-to-end commercial strategy and execution for pandamart across two markets at different stages of maturity. This role will be reporting into Head, Category Management in the Q-commerce team. The Category Management team oversees the strategic...
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Head of Centre
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Singapur, Singapore Samaritans of Singapore Limited Full timeA brief about the Youth Crisis Facility The Youth Crisis Facility is a first-of-its-kind, short-term 24/7 residential crisis care service designed to provide immediate and intensive psychosocial support for youths at risk of suicide. The facility offers a safe, stabilising environment where multidisciplinary care and community linkages come together to help...
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Head of Operations
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Singapur, Singapore FWD Group Management Holdings Limited Full timeHead of Operations FWD Group Management Holdings Limited • Singapore, Singapore, Singapore Head of Operations page is loaded## Head of Operations Head of Operationslocations : Singapore - Suntec Tower 4time type : Full timeposted on : Posted Todayjob requisition id : JR- About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business...
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Head of Operations
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Singapur, Singapore Motion Ventures Full timeMotion Ventures is building a compounding, product-led institutional investment platform . We are hiring a senior Head of Operations to design and run the firm’s operating system: cadence, execution rhythm, decision hygiene, and cross-functional integration — enabling consistently high-quality investing and founder outcomes at scale. Reporting line and...
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Operations Head in Singapore
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Singapur, Singapore Hrcornergroup Full timeHead of Trading Operations Location: Singapore Global Trading House | Multi-Commodity | Operational Excellence Shape the Backbone of Global Trading. Drive Efficiency, Scale, and Control. Our client, a world-class commodity trading house with a global footprint , is seeking an experienced and highly strategic Head of Trading Operations to lead their...
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Head of Operations
3 weeks ago
Singapur, Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full timeThe Head of Operations is responsible for leading the end-to-end operations of the insurance business. This role drives operational excellence, process optimization, and technology adoption to enhance efficiency, scalability, compliance, and customer experience. You will act as a strategic leader, ensuring operations effectively support business growth and...
