terminal operations manager
1 week ago
- Oversee end-to-end Payment terminal deployment projects from planning to execution.
- Develop and implement standardized installation protocols, SLAs, and KPIs.
- Optimize deployment workflows to reduce downtime and improve efficiency.
- Manage junior deployment staff on installation protocols and troubleshooting.
- Conduct training programs to upskill team on systems and new technologies.
- Establish performance metrics and conduct regular team evaluations. 3.
- Serve as escalation point for complex hardware/software issues.
- Ensure all deployments comply with company security standards.
- Liaise with Product and Technology teams to provide field feedback for improvements.
- Act as primary contact for enterprise merchant deployments and key accounts.
- Manage relationships with logistics partners, vendors, and third-party contractors.
- Collaborate cross-functionally with Business & Enterprise, Customer Experience, Product and Technology teams.
- Analyze deployment metrics (success rates, turnaround time, issues).
- Prepare executive reports on deployment progress and challenges.
- Drive initiatives to enhance service quality and cost efficiency
Requirements:
- 8+ years in field operations management, with 3+ years in payment terminal/POS deployment
- Proven track record managing large-scale hardware deployment projects
- Experience with PCI compliance and payment security standards
- Expertise in payment terminal hardware/software configurations
- Understanding of networking (Wi-Fi, Ethernet, cellular)
- Proficiency with deployment management tools and CRM systems
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