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Customer Service Officer
60 minutes ago
$14 per hour, contract 3-6 months Temp Customer Service Officer X 15 Chai Chee Bedok Mon to Fri - 8am to 5.30pm able commerce at 23 Feb 2026 Responsibilities Deliver exceptional support experiences to customers through all relevant communication channels, including phone, email, and chat. Identify customer needs by researching existing issues and providing strategic solutions that best address their concerns while clarifying any confusion. Achieve first contact resolution and ensure effective follow-up with service partners and internal departments to facilitate timely case closure in line with service standards. Offer constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and improve the overall customer experience. Provide high-quality service to ensure maximum customer satisfaction, adhering to established procedures. Build sustainable relationships and engage customers proactively by going the extra mile. Perform additional duties as assigned by management, contributing to the effective implementation and continual improvement of the Quality Management System of TDCX. Who Are We Looking For? Minimum GCE ‘O’ Level or Higher NITEC qualification, with at least 2 years of experience handling contact centre cases in a call center or service-oriented environment. Proficient in MS Office applications, with excellent keyboard skills. Possess excellent customer handling skills and a positive attitude. A team player who can adapt quickly in a fast-paced environment. Demonstrates strong time management skills and a motivation to exceed expectations. Comfortable working with computers and multiple systems. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration We regret only short-listed candidates will be notified. Lai Kok Soon Reg No: R TDCX Talent Solutions Pte. Ltd EA License No: 23C2024 #J-18808-Ljbffr
