Executive, Protective Service, RPG/PSV

Overview

What the role is:

Description of Group: You will be part of the Rehabilitation and Protection Group (RPG) that undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). Guided by our mission to prevent harm, protect and rehabilitate individuals, and strengthen families at risk, RPG strives toward its vision of transformed lives and safe, thriving families. At RPG, you will find a dynamic and supportive environment dedicated to your professional growth in rehabilitation and protection work, while being part of the broader MSF community that invests in career development. You will have access to comprehensive training to build essential capabilities and deepen your expertise, ensuring you are equipped to make a meaningful impact. Whether you are exploring different career paths within RPG or the wider MSF network, you will receive the resources and support needed to reach your full potential. With carefully curated programs and initiatives, we invest in your development so you can thrive in a fulfilling and impactful career.

Description of Division: As part of the RPG family, the Protective Service (PSV) is committed to safeguarding individuals vulnerable to abuse, neglect, or exploitation. This includes children, vulnerable adults, and families affected by domestic violence through statutory interventions and supportive services that ensure timely, coordinated protection. PSV also drives evidence-based practice, strengthens partner collaboration, and advances trauma-informed approaches to enhance the safety and well-being of those at risk or affected by serious harm.

1. Provide administrative support on court-related matters
   1. Compile and submit reports to the Court and Panel of Advisors ahead of court proceedings.
   2. Ensure court duty officers file their minutes from court proceedings.
   3. Follow up with case officers and supervisors on the outcome of family conferences and contested court proceedings.
   4. Facilitate tracking and data collection of court cases to enable the extraction of actionable insights.
2. Maintain an up-to-date and well-organized knowledge base
   1. Regularly update the knowledge base with new information from emails and briefings, remove outdated materials and organize content for easy access and retrieval.
   2. Provide administrative support for the development and review of quality procedures and standard operating procedures.
   3. Communicate updates to staff regarding newly added/updated content and proactively reinforce awareness of key reference materials.
3. Oversee the scheduling and calendar management of Directors in PSV
   1. Proactively manage internal and external meetings for the 3 Directors, including scheduling of appointments, events and calendar updates.
   2. Coordinate and respond on behalf of the Directors for various matters (e.g. clearances, apologies, meeting follow-ups etc).
   3. Support and assist in scheduling division-level engagement activities (e.g. team chats with Director, appraisal check-ins etc).
4. Provide administrative support and undertake any additional related duties assigned by your supervisor to ensure smooth operations in PSV.

The role offers a dynamic and fulfilling experience, blending hands-on support with strong people skills as you manage schedules, coordinate meetings, and handle administrative tasks. It helps you build valuable skills in time management, problem-solving, and communication, while keeping things running smoothly and bringing purpose through helping others stay organized and on track.

• Related working experience with at least 2 years in office administration support
• Good interpersonal skills
• Good organizational skills and adaptable in a fast-paced environment
• Good oral and written communication skills
• Proficient in using the full suite of Microsoft office programs

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family