Senior Executive, Student Administration

Senior Executive, Student Administration (Care, Serve, Learn) page is loadedSenior Executive, Student Administration (Care, Serve, Learn) Apply locations NTU Main Campus, Singapore time type Full time posted on Posted Yesterday job requisition id R

Nanyang Technological University (NTU) has launched the “Care, Serve, and Learn” (CSL) initiative as a compulsory, credit-bearing course series for all undergraduates admitted from Academic Year 2025 onwards. Integrated into the Interdisciplinary Collaborative Core (ICC) curriculum, CSL bridges academic learning with meaningful community service, aiming to cultivate socially responsible, empathetic, and civically engaged graduates. Through structured training, hands-on service with partner organizations, individual and team-based reflective learning, students develop vital skills such as active listening, advocacy, and project management. The initiative builds on NTU’s strong culture of volunteerism and reflects a broader educational vision that blends intellectual growth with real-world impact. The new initiative will be managed by the new CSL office.

Role Overview:
The Senior Executive will play a primary role in the administration of the CSL course series. This includes supporting the administration and operations of CSL Office, the CSL instructors in their conduct of the CSL course series, the students registered in the CSL course series in course-related matters, and the external partners collaborating in the CSL course series.

Key Responsibilities:

Administration of NTU CSL course series

• Perform the administration tasks related to the CSL course series, including instructor and resource planning and scheduling, timetabling, student enrolment, mark processing and finalization, completion of service hours, payments to students, conduct and analyses of course surveys, student feedback on teaching, focus group discussion, report preparation, and course reviews.

• Maintain accurate records and ensuring operational compliance with policies and procedures established within CSL Office and NTU.

Stakeholder & Student Engagement

• Collaborate and communicating with internal and external stakeholders to ensure effective administration of the CSL course series.

• Serve as a point of contact for students, instructors, other NTU units, and service for CSL-related inquiries.

• Collaborate with internal stakeholders, including academic units and senior leadership, to ensure effective administration and scholar engagement for both the Talent Scholarship and President Award.

Tracking & Reporting

• Ensure that students' progress, milestones, and programme requirements are tracked, documented, fulfilled and reported to relevant NTU units in a timely manner.

• Assist with compiling regular reports on the status and impact of the CSL initiative.

Process Improvement

• Identify opportunities to streamline administrative processes and improve the overall experience for students and instructors.

• Contribute to the continuous improvement of the CSL course execution and delivery.

Requirements:

• A degree in Business, Education, Social Sciences, or a related field.

• 3-5 years of relevant relevant experience in CSL administration, community partners’ engagement, &/or experiential learning.

• Experience in higher education administration is a plus.

• Strong IT, administration and organizational skills with a focus on operational efficiency.

• Excellent communication skills, both written and verbal, with the ability to work collaboratively with various stakeholders.

• Experience managing operations, including planning and logistics, within a fast-paced environment.

• Strong attention to detail and ability to manage multiple priorities simultaneously.

• Ability to work independently while maintaining effective collaboration with team members and stakeholders.

• Ability to engage effectively with students, instructors, and other internal and external stakeholders.

We regret that only shortlisted candidates will be notified.

NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU ( ).

Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district.

Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.