Vice President, IAM Operations Manager

Get AI-powered advice on this job and more exclusive features. Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long‑term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Job Responsibilities Oversee day‑to‑day IAM services and ensure secure, compliant, and efficient access management across the enterprise. Requires strong ITSM knowledge to manage operational SLAs, SLTs, and ensure IAM services meet agreed business performance standards. Ensure identity access management is provisioned in accordance with global IAM policy, regulatory guidelines, established standards and procedures. Support defining the regional identity access management strategy and roadmap to provide end‑to‑end user life cycle management capabilities and enhance detective control to prevent any unauthorized access. Continuously review, perform gap analysis and identify opportunities to streamline and automate user access control for the region to ensure that the design controls are effective and efficient. Support risk assessment for new system onboarding and system enhancement to ensure relevant security controls are incorporated into new/enhanced systems prior to rollout. Support regional Identity access management projects and initiatives to ensure objectives and capability are delivered within scope, on time and on budget. Collaborate with Asia Pacific branches to define a regional user access control standard and establish roles and responsibilities for administration of user access systems/applications. Establish and promote adoption of a regional toolset, standards, and processes for user access management in APAC region as part of a team. Provide support for both internal and external audit inspection activities, draft responses as required from local authorities, second or third line of defences. Lead as subject matter expert in the technologies for identity and access management and implement enterprise‑wide identity services to support regional users. Lead IAM operations, including user provisioning, de‑provisioning, authentication, authorization, and privileged access management. Oversee the performance of IAM services against defined SLAs/SLTs, ensuring timely resolution of incidents, service requests, and change requests. Monitor service queues, prioritize issues based on impact/severity, and drive continuous improvement in response and resolution times. Develop and maintain IAM operational runbooks, playbooks, and escalation procedures aligned with ITIL/ITSM best practices. Provide operational dashboards and reports to stakeholders, highlighting SLA compliance, incident trends, and risk exposures. Collaborate with IT service management teams to ensure IAM processes align with enterprise‑wide ITSM practices. Act as escalation point for IAM incidents, ensuring major incident management and post‑incident reviews are completed. Partner with security, audit, and compliance teams to ensure IAM operations meet regulatory and governance requirements. Required Skills & Experience Minimum 8 years of experience in IAM/security operations, with at least 3 years in a leadership role. Experience in ITSM/ITIL with managing SLAs/SLTs, incident management, problem management, and service delivery. Experience with IAM/PAM tools (e.g., CyberArk, Oracle IAM, Azure AD). Familiarity with service monitoring and reporting tools (e.g., ServiceNow, Remedy). Strong leadership, stakeholder engagement, and continuous improvement mindset. Analytical skills to identify trends, root causes, and areas for improvement. Ability to work in a high‑pressure environment. Bachelor’s degree in computer science or related field. Exposure and hands‑on experience with IAM platforms (Oracle, CyberArk, Entra). Experience working with ticketing/ITSM tools (ServiceNow, Jira, etc.) for IAM request fulfillment. Certifications such as CyberArk Defender, Oracle IGA Specialist, or IT security certifications (CISSP, CISM). We regret to inform that only shortlisted applicants will be notified. Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long‑term growth and success. MUFG is committed to hiring based on merit and organizational fit, regardless of race, religion or gender. #J-18808-Ljbffr