Assistant Manager, Guest Experience | Queenstown

4 days ago

Singapur, Singapore lululemon Full time

Assistant Manager, Guest Experience | Queenstown

lululemon is seeking an Assistant Manager, Guest Experience to join our Queenstown store team. This role reports to the Store Manager and is responsible for leading from the floor, building and developing team members, and delivering an outstanding guest experience aligned with our values.

Job Summary

The Assistant Manager, Guest Experience is an essential part of the store leadership team. They create an environment and team culture that fosters belonging and growth, ensuring the team delivers exceptional guest experiences in line with company values and directives.

Core Responsibilities
  • Create and foster a respectful and inclusive team environment, welcoming differences to support a productive and engaging experience for all team members.
  • Lead from the floor to assess and fulfill the needs of the business, the team, and guests.
  • Engage with team members, helping them understand how their work supports the store and lululemon overall.
  • Implement the Store Manager’s People vision and cascade it to the team using independent judgment.
  • Manage the store’s hiring process, including recruitment, selection, and onboarding to build a strong, diverse team.
  • Provide training and coaching, identify development areas, and source training solutions.
  • Lead performance management, including feedback, check-ins, recognition, documentation, and addressing performance concerns.
  • Lead on-floor guest experience, monitor guest connection and product education, and collaborate to maintain day-to-day store operations.
  • Address guest feedback and escalations, and resolve issues to "make it right" for guests.
  • Monitor performance metrics against goals and identify gaps in guest experience.
  • Manage inventory and product levels, shrinkage, and deliveries in line with visual merchandising strategy.
  • Oversee inventory receiving and processing to sustain operational excellence.
Job Requirements
  • Eligibility: Must be legally authorized to work in the country where the store is located.
  • Schedule/Availability: Full-time position, 38 hours per week; roster-based with mornings, afternoons, evenings, weekends, and holidays; potential early mornings or late nights/overnights during peak times.
  • Experience: At least 1 year of people management experience and 1 year of leadership experience in operations or administration, with project or process management preferred.
  • Assets (nice to have): High school diploma or equivalent; 1 year of retail or sales-specific management experience; 1 year of recruiting, hiring, or training employees.
What We Look For
  • Inclusion & Diversity: Fosters an inclusive environment that values differences.
  • Integrity: Demonstrates honesty, fairness, and ethical behavior.
  • Leadership: Inspires and develops others; motivates and directs people.
  • Guest Experience: Creates a high-caliber guest experience and connection through the team.
  • Team Building: Builds teams that maximize contributions and embrace diverse perspectives.
  • Decision Making/Problem Solving: Identifies improvements and makes timely, effective decisions.
  • Strategic Thinking: Aligns decisions with company strategy and values.
  • Change Management Leadership: Guides others through change and uncertainty.
  • Interactive Communication: Communicates clearly and listens effectively.
Work Context
  • Work involves moving through a store with bright lights and music; may be required to sit for extended periods.
  • Team-based environment with occasional independent work and use of computers or other devices.
  • Ability to move boxes weighing up to 30 lbs (13.6 kg).
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