Guest Experience, Team Leader

3 weeks ago

Singapur, Singapore Four Seasons Full time

Join to apply for the Guest Experience, Team Leader role at Four Seasons .

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We believe in recognizing a familiar face, welcoming a new one, and creating lasting impressions through genuine connections.

Located in Singapore, Four Seasons Hotel Singapore offers personalized service to both business and leisure travelers. We have received awards such as Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific.

About the Role:
As a Guest Experience Team Leader, you will oversee all aspects of guest stays, ensuring exceptional service and memorable experiences. Your role involves coordinating guest relations, managing VIP guests, enhancing guest experiences, leading a team, resolving problems, and maintaining quality standards.

Responsibilities include:

  • Building relationships with guests and addressing inquiries and feedback.
  • Coordinating efforts across departments for special occasions.
  • Managing VIP and Special Attention guest relationships and preferences.
  • Developing innovative guest recognition programs.
  • Leading and inspiring the Guest Experience team.
  • Handling challenging situations with tact and professionalism.
  • Conducting evaluations and implementing improvements based on guest feedback.

Qualifications:

  • Bachelor’s degree or Diploma in Hospitality Management, Business Administration, or related field preferred.
  • Proven experience in luxury hospitality, especially front office roles.
  • Exceptional interpersonal and communication skills.
  • Problem-solving skills and a proactive attitude.
  • Attention to detail and passion for guest service.
  • Familiarity with hotel management systems is a plus.

What We Offer:

  • Career growth opportunities
  • Strong company culture
  • Industry-leading training
  • Complimentary stays and discounts at Four Seasons properties
  • Paid holidays and insurance benefits
  • Employee recognition and social events
  • Employee meals

Schedule & Hours: Flexible, including weekends and holidays, on a rotating shift basis.

Employment Type: Full-time

Job Function: Customer Service

Industries: Travel Arrangements and Hospitality

This job posting is active and accepting applications.

#J-18808-Ljbffr

  • Guest Experience, Team Leader

    3 weeks ago

    Singapur, Singapore Four Seasons Hotels Ltd Full time

    Guest Experience, Team Leader page is loadedGuest Experience, Team Leader Apply locations Singapore - Four Seasons time type Full time posted on Posted Today job requisition id REQ About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other...

  • Guest Experience Team Leader

    3 weeks ago

    Singapur, Singapore FOUR SEASONS HOTEL SINGAPORE Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Experience Manager

    3 weeks ago

    Singapur, Singapore Grand Hyatt Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings. Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up...

  • Team Leader

    3 weeks ago

    Singapur, Singapore ANDAZ SINGAPORE Full time

    Overview Andaz Singapore is the first Andaz hotel in South East Asia. Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's up-&-coming Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood,...

  • Restaurant Team Leader

    3 weeks ago

    Singapur, Singapore Pan Pacific Melbourne Full time

    Join to apply for the Restaurant Team Leader role at PARKROYAL COLLECTION Pickering, Singapore . Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building. Our sustainable project design and green...

  • Guest Experience Executive

    2 weeks ago

    Singapur, Singapore CONRAD SINGAPORE MARINA BAY Full time

    Overview A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. What will it be like to work for this Hilton...

  • Guest Experience Manager

    3 weeks ago

    Singapur, Singapore GENTLE GIANT VENTURES PTE. LTD. Full time

    About the Space Located in the heart of Singapore’s Central Business District, this modern dining and social concept blends elevated local flavours with contemporary presentation, offering both comfort and creativity across its food and beverage program. The space is intimate yet energetic, featuring a central bar, cozy booths, and a private dining room....

  • Team Leader

    3 weeks ago

    Singapur, Singapore Vopak Full time

    Join to apply for the Team Leader role at Vopak Join to apply for the Team Leader role at Vopak Get AI-powered advice on this job and more exclusive features. Start your career as a Team Leader at Vopak and manage manpower administration, workflow scheduling and communication. We offer you a working environment that is safe and pleasant and where...

  • Team Leader, Karting

    3 weeks ago

    Singapur, Singapore PALAWAN INNOVATION STUDIOS PTE. LTD. Full time

    The Palawan @ Sentosa The Palawan @ Sentosa is the Shangri-La Group’s first lifestyle and entertainment precinct on Sentosa Island in Singapore. Designed for visitors to explore, play and bond, the iconic beach playground will be home to several new-to-Singapore leisure activities such as gamified electric go-karting and a floating aqua park. Enjoy unique...

  • Team Leader

    3 weeks ago

    Singapur, Singapore Koninklijke Vopak N.V. Full time

    Start your career as a Team Leader at Vopak and manage manpower administration, workflow scheduling and communication. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as Team Leader at...