Policy Manager, LIVE SME Team, Trust

Policy Manager, LIVE SME Team, Trust & Safety Policy Manager, LIVE SME Team, Trust & Safety

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Responsibilities
About the Team
The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves. As a policy manager on our Trust & Safety team, you will have the opportunity to work with teams of product managers, data scientists, user researchers, operations, legal, and various relevant stakeholders to craft policies for product features and deliver major safety product changes. This position will focus on the LIVE content ecosystem, with an emphasis on high-risk and sensitive content areas such as but not limited to misinformation, bullying, harassment, self-harm, and regulated goods.
As Policy Manager on the LIVE SME Team, you will ensure consistent, high-quality policy interpretation and enforcement for the unique challenges of LIVE. You'll serve as a key partner in scaling enforcement strategies, enabling moderation teams, and enhancing transparency and trust in the LIVE experience.
Responsibilities
- Develop and maintain enforcement guidance for LIVE content areas.
- Provide policy interpretation and subject matter expertise on complex or borderline cases.
- Align LIVE policy with moderation infrastructure and tools to ensure operable enforcement.
- Design workflows and enforcement strategies for high-risk issues and repeat circumvention.
- Support the creation of LIVE-specific materials and training sessions for enforcement and operations teams.
- Support content audits, case labeling, and RCA deep-dives to improve enforcement quality and consistency.
- Provide expert guidance and support during high-risk escalations.
- Support creator education and platform transparency efforts to promote understanding of LIVE policy.
Qualifications
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 5+ years of experience in policy, trust & safety, risk, or related fields.
- Experience working with global, cross-functional teams in fast-paced, high-growth environments.
- Proven ability to analyze complex issues, write policy, and translate them into operational guidance.
- Strong written and verbal communication skills, including experience preparing materials for executive audiences and/or external stakeholders.
Preferred Qualifications
- Experience working on or with LIVE streaming products or content moderation systems
- Deep understanding of global policy issues such as misinformation, election integrity, youth safety, or regulated goods
- Experience in policy implementation or enforcement at a technology platform
- Strong project management skills and comfort navigating ambiguity in rapidly evolving policy areas
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Technology, Information and Internet

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