Manager, Case Management

3 weeks ago


Singapur, Singapore Great Eastern Full time

Join to apply for the Manager, Case Management role at Great Eastern Provide personalized support and coordination of medical services to patients. Ensure seamless coordination of medical services between policyholders, financial representatives and medical providers to enhance the overall healthcare experience for our customers, and drive utilisation of preferred partners services and increase customers’ satisfaction. Responsibilities Coordinate patient care, including scheduling appointments, managing referrals, and communicating with healthcare providers Coordinate cashless admissions with healthcare facilities in a timely manner and maintain accurate records of arrangements Facilitate communication between customers, agents, healthcare providers including hospitals and doctors Follow up on the medical journey with customers timely, including visitation in hospitals to provide emotional support and guidance throughout the patient journey Collaborate with internal teams to ensure seamless service delivery On-call standby to attend to incoming cases after office hours on a rotation basis Undertake any other ad‑hoc projects as assigned Qualifications Minimum 3 years of experience in healthcare or insurance industry will be advantageous Strong understanding of healthcare processes and procedures Excellent communication and interpersonal skills Ability to empathise with patients and families Strong problem‑solving and analytical skills, with the ability to think critically and creatively Strong organisational and time‑management skills Work Location: SG-GE Centre To All Recruitment Agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes. Seniority Level: Entry level Employment Type: Full-time Job Function: Health Care Provider Industries: Insurance, Financial Services, and Banking #J-18808-Ljbffr



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