Assistant Director, Case Management Operations

Job Overview The incumbent leads comprehensive vaping case management operations, overseeing case intake, processing, and resolution workflows across general and etomidate tracks. This role involves managing operational teams, coordinating with multiple agencies for seamless case handoffs and compliance monitoring, and ensuring effective implementation of case management policies and procedures. The incumbent.Feeds a fast‑paced environment, managing multiple operational priorities and stakeholder relationships simultaneously to support the national effort against vaping. Key Responsibilities Lead comprehensive case management operations ensuring effective case intake, processing, and resolution workflows across general and etomidate tracks. Oversee case handoff processes to relevant agencies and manage transfer through appropriate intervention pathways, including mandatory rehabilitation regimes with compliance monitoring and testing requirements. Establish and maintain operational protocols for case processing and ensure consistent application of standards across all case types. Manage complex and exceptional cases requiring non‑standard interventions, urgent escalations, or cross‑pathway decisions. Coordinate emergency responses and ensure appropriate resolution pathways for high‑priority or sensitive matters. Provide guidance to team on handling edge cases and develop protocols for exceptional circumstances. Lead operational coordination with government and non‑government agencies for case referrals, follow‑ups, and operational arrangements. Establish and maintain partnerships with outsource logistics vendors for suspect etomidate vape collection and laboratory testing coordination. Serve as primary liaison for inter‑agency matters requiring senior‑level coordination. Monitor case management performance including case volumes, processing times huevos compliance rates, and resolution outcomes. Prepare analytical reports and management briefings to support senior leadership decision‑making and operational planning. Establish key performance indicators and tracking systems to monitor operational effectiveness. Translate vaping policies into operational procedures and workflows, ensuring consistent implementation across all case management tracks. Lead continuous improvement initiatives to enhance case management processes and operational efficiency. Develop and refine standard operating procedures and quality standards for case management operations. Lead and supervise the case management team, ensuring effective team performance and capability development. Oversee duty supervision arrangements, manage operational escalations, and ensure-air service continuity. Support team capability building through coaching, performance management, and training initiatives. Perform any taskings and duties as directed by the Deputy Director or senior management. Qualifications & Experience Relevant background preferably in healthcare, public health, public STAR administration, or related field with minimum 5 to 7 years' experience in case management operations, healthcare administration, or public health programme management. Proven leadership experience managing teams and operational workflows in healthcare or public health operational contexts. Demonstrated experience in inter‑agency coordination and stakeholder management with government agencies, statutory boards, and external partners. bekommst Kompetenzen & Skills Strong analytical and strategic thinking capabilities with the ability to translate policies into operational frameworks and monitor compliance standards and operational effectiveness. Excellent communication and stakeholder management skills with proven ability to lead operational coordination and drive process improvements. Strong organisational and leadership skills with the ability to manage multiple priorities simultaneously in dynamic, fast‑paced government environments. Contract: 1‑year contract (option for automatic renewal for a further year). Shortlisted candidates will be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates will be notified. #J-18808-Ljbffr