Family Outreach and Program Coordinator

2 weeks ago

Singapur, Singapore GLYPH COMMUNITY LIMITED Full time

Company Description

Glyph Community is a Singapore-registered charity dedicated to advancing opportunities for underprivileged children and youth. Through structured weekly programmes based on our IPO framework and five pillars: Sports, Arts, Science & Tech, Life Skills, and Field Trips. We provide holistic development for our beneficiaries. We also offer after-school academic support to bridge learning gaps and ensure every child has access to quality education.

Role Overview

This role supports the full journey of a beneficiary—from first contact to enrolment, engagement, and renewal. The Programme Coordinator ensures families have a smooth, caring experience while helping Glyph grow its reach through direct outreach and ecosystem partnerships. The main KPI is the number of active beneficiaries.

Responsibilities Daily Tasks
  • Respond to new and existing families via WhatsApp Business
  • Follow up with prospective beneficiaries through WhatsApp, phone calls, and occasional home visits
  • Maintain accurate daily attendance and activity records (Excel)
  • Update CRM entries (HubSpot) to reflect family status and engagement notes
Weekly Tasks
  • Teach and manage weekend enrichment classes for children
  • Conduct volunteer briefings and assign session roles
  • Oversee student attendance and collect feedback from families and volunteers
  • Manage centre operations: open, clean, and close the centre smoothly
  • Update weekly lesson slides (PowerPoint)
  • Track volunteer registration and attendance (Giving.sg, Excel)
  • Coordinate with social workers, government agencies, schools, and non-profits for beneficiary referrals and outreach partnerships
Monthly Tasks
  • Review and update curriculum slides for relevance and clarity
  • Design and send out the monthly family schedule and centre announcements (Canva, WhatsApp)
  • Ensure all administrative records—attendance, feedback, engagement—are up to date and organised
  • Track beneficiary engagement and handle semester renewals to maintain or grow enrolment

This role is ideal for someone who is people-first, clear-thinking, and unafraid to own both the details and the bigger picture. Your success is measured by one thing above all: more children reached; more lives changed.

Application Process

As part of our selection process, all applicants are required to participate in a volunteering session to assess their suitability for engaging with our beneficiaries.

Work Schedule
  • Wednesday – Sunday: Work-from-Home
  • Saturday - Sunday: Teaching at the centre
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