Global Technical Support Specialist

Global Technical Support Specialist - Clinical and Flow Global Technical Support Specialist - Clinical and Flow 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company DescriptionMiltenyi Biotec B.V. & Co. KG (Miltenyi Biotec) is a distinguished global biotechnology company originated in year 1989 based on the invention of MACS Technology under Mr. Stefan Miltenyi. With its headquarters located near Cologne in in Bergisch Gladbach, Germany, Miltenyi Biotec has established itself as a leader in the field of biomedical research and advanced cell and gene therapy. For more than 30 years, Miltenyi Biotec has played an important role in the design, development, manufacture, and integration of products that empower the advancement of biomedical research and enable cell and gene therapy. Miltenyi Biotec is having locations worldwide through its subsidiaries, affiliates (Miltenyi Biotec Group). Company DescriptionMiltenyi Biotec B.V. & Co. KG (Miltenyi Biotec) is a distinguished global biotechnology company originated in year 1989 based on the invention of MACS Technology under Mr. Stefan Miltenyi. With its headquarters located near Cologne in in Bergisch Gladbach, Germany, Miltenyi Biotec has established itself as a leader in the field of biomedical research and advanced cell and gene therapy. For more than 30 years, Miltenyi Biotec has played an important role in the design, development, manufacture, and integration of products that empower the advancement of biomedical research and enable cell and gene therapy. Miltenyi Biotec is having locations worldwide through its subsidiaries, affiliates (Miltenyi Biotec Group).Job DescriptionAs a member of the Global Technical Support team, your area of responsibilities include, the following:Providing specialized technical support for your product group(s) Developing and delivering product training for your product group(s) Contributing to our product knowledge database Participating in project development Technical supportAnswer inquiries Provide application support Investigate and troubleshoot technical issues Handle complaints Visit customers for demos, installations or troubleshooting Support marketing, R&D, quality assurance, regulatory affairs and/or production during all stages of the product lifecycle Product trainingMaintain certification as a certified trainer Develop training courses Plan, prepare and deliver training courses Knowledge databaseContribute knowledge Review and approve entries created by others Participate in project development for new processes, systems, organization, etc.Support and training will be provided to internal and external customers globally.This position is office-based, will involve weekend shifts (home-based), and requires occasional international travel (on average 2 weeks per quarter).QualificationsMaster’s or Ph.D. Degree in natural science (biology, biotechnology or medicine) or a comparable scientific education; Outstanding communication and presentation skills; Excellent analytical and problem solving skills; Extensive experience in different biological fields like immunology, hematology, oncology, neuroscience, and/or stem cell biology; Hands-on experience with flow cytometry, microscopy, high-content analysis, cell processing, transfusion medicine and/or medical devices; Fluency in English (verbal and written) is essential; Additional desired languages: Chinese, Korean, Japanese, German. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Other Industries Biotechnology Referrals increase your chances of interviewing at Miltenyi Biotec by 2x Sign in to set job alerts for “Technical Support Specialist” roles. Application Support Analyst (1 Year Contract) IT Support Engineer, APAC (1 year contract) Product Support Specialist (Greater China) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr