Executive/Senior Executive

Job Description

We are seeking a meticulous, service-oriented, and forward-thinking individual to join the MSc Programmes Office as an Executive/Senior Executive (Programme Management / Digital Initiatives). The primary focus of this role is to provide end-to-end support in academic programme administration for the MSc in Smart Industries and Digital Transformation (MINT) and MSc in Supply Chain Management (SCM) programmes and Graduate Certificates, while also assisting in team-level process improvement through digital tools and data-driven insights.

• Provide overall end-to-end support in the programme management for NUS Business School-related aspects of the MSc in Smart Industries and Digital Transformation (MINT) and MSc in Supply Chain Management degree programmes.
• Liaise with faculty members, MSc Programme Managers and external partners, and foster good rapport to ensure smooth operations across academic and administrative processes.
• Maintain good rapport with key stakeholders (i.e. NUS Business School’s Department of Analytics and Operations, NUS College of Design and Engineering’s Department of Industrial Systems Engineering & Management and NUS School of Continuing and Lifelong Education).
• Coordinate class timetable scheduling, course registration, marks processing, faculty communications and data preparation for student feedback.
• Coordinate with the NUS School of Continuing and Lifelong Education (SCALE) on matters relating to processing of online applications and SSG-funding claims.
• Coordinate with the NUS Business Analytics Centre to support classroom booking and circulation of marks to the Board of Examiners for the MSc in Business Analytics (MSBA) programme.
• Handle Graduate Certificate applicants’ queries and feedback with professionalism and empathy.

• Support the programme management team in streamlining manual processes and enhancing operational efficiency through digital tools (e.g., SharePoint, Excel automation, dashboards).
• Manage and generate reporting dashboards, maintain accurate data records and perform regular data cleaning, tracking and reporting.
• Assist in identifying, piloting, and implementing digital tools that enhance workflow and user experience.
• Proactively suggest enhancements based on emerging best practices in technology and education operations.

• Covering buddy for other partner programmes, including MSc in Venture Creation, MSc in Environmental Management, MSc in Digital Financial Technology and the Graduate Certificates programmes run by the MSc Programmes Office.
• Support MSc Programmes Office’s events such as orientations and graduation activities.
• Support in new initiatives when required (e.g. participating in Innovation Taskforce).
• Other duties assigned by the Head of MSc Programmes Office, Head of Programme Management and Team Lead of the MSc Partner Programmes Team.

• A good Bachelor’s Degree with at least 2-3 years of relevant experience in programme administration or academic support.
• Strong organisational and coordination skills with attention to detail, accuracy and follow-through.
• Strong stakeholder management and interpersonal skills; with the ability to communicate effectively (both written and spoken) with diverse stakeholders.
• Ability to handle multiple tasks and timelines in a dynamic work environment.
• Comfortable using digital platforms such as Microsoft Excel (including formulas and macros), SharePoints, Teams and data dashboards.
• A proactive mindset in identifying areas for workflow optimisation and supporting digital initiatives within the team.
• Experience or interest in basic automation, digitalisation or data reporting (e.g. using tools like Power Automate, Power BI etc) is desirable.
• Track record in digital transformation or workflow automation projects is a plus.
• Familiarity with survey tools, data visualisation, and basic scripting and automation tools is a plus.

(Appointment job grade will commensurate with the selected candidate's experience)

Location: Kent Ridge Campus

Organization: School of Business

Department: Dean's Office (BIZ)

Employee Referral Eligible: No

Job requisition ID: 29766

Location: Singapore