Principal Service Designer

(What the role is) GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today Learn more about GovTech at tech.gov.sg. (What you will be working on) The Consulting Practice within the Government Technology Office of GovTech helps agencies resolve complex IT challenges and modernize systems with confidence. We bring together deep engineering, product, and design expertise to assess legacy environments, align stakeholders, and shape multi-year solutions that are human-centric, scalable, and delivered by GovTech and industry partners. Each team member is a leader in their domain and works collaboratively with GovTech teams and agencies to address the government’s most critical technology challenges. As a founding member, you’ll also shape this growing practice while working on diverse and impactful problems in the public sector. We are looking for a Principal Service Designer to join our team and help drive the evolution of services that matter. You’ll bring clarity to complex challenges, advocate for user needs, ensuring that we are solving the right problems by deeply understanding the people we’re designing for. Apply service design and design research methods to help agencies understand the end-to-end user experience across systems, touchpoints, and stakeholders Lead discovery to uncover root causes, user needs, and systemic barriers—ensuring problems are clearly framed before solutions are defined Partner with the GTO Design Practice to refine and scale design-led frameworks for discovery, problem definition, and co-design Represent the user perspective in technical and product discussions to ensure solutions are meaningful and implementable Mentor designers and peers to grow design capability and embed upstream thinking across teams (You’ll thrive here if you) Enjoy making sense of complex, ambiguous challenges Translate technical concepts into clear, human language Focus on outcomes and long-term value, not just deliverables Influence through trust, clarity, and collaboration Love working at the problem-definition stage (What we are looking for) 10+ years in service design, UX, design strategy, or adjacent fields such as innovation or user research Proven ability to lead service design in complex, multi-stakeholder environments Skilled in storytelling, facilitation, and experience mapping to align diverse perspectives Strong communicator who builds trust quickly and brings people together Confident navigating ambiguity and balancing user, technical, and operational needs Passionate mentor who fosters curiosity, learning, and systems thinking Entrepreneurial mindset with a drive to create impact for public good GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers #J-18808-Ljbffr