[LTA-QSC2] DEPUTY/ASSISTANT MANAGER, CUSTOMER COMMUNICATIONS

4 days ago

Singapur, Singapore National Library Board Full time

Overview

What the role is: DEPUTY/ASSISTANT MANAGER, CUSTOMER COMMUNICATIONS & SERVICE CULTURE

Responsibilities

What you will be working on: We are looking for an officer with a customer-centric mindset to build a strong service culture and uphold service standards in LTA. You will need to leverage on data analytics to enhance LTA’s service strategy, plan and support projects to strengthen the service culture in LTA. In particular, the officer will analyse data from LTA’s customer feedback management system to draw actionable insights to improve our customer service delivery. You will work with internal stakeholders to apply these insights to the upstream redesign of policy, regulations or processes to improve customer experience and reduce feedback. In addition, you will support the review of customer communications (e.g. letters, SMSes) and digital services (i.e. UI/UX) to improve our customer’s experience in their interactions with LTA.

Qualifications
  • Tertiary qualification in Business/ Statistics/ Analytics/ Maths or related disciplines with at least 2 years’ working experience
  • Customer-oriented mindset, with strong analytical and critical thinking skills
  • Prior knowledge to data management, business analytics or statistics, especially in a customer operations environment, will be an advantage
  • Strong interpersonal skills to engage internal stakeholders
  • Good writing skills
  • Relevant experience in customer service and service planning with similar job scope would be an advantage
  • Candidates with relevant experience will be considered for higher appointments
About Land Transport Authority

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us. Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.

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