Manager/Senior Manager, Information Technology

Overview

We are looking for an IT Manager/Senior Manager to join the team.

The IT Manager/Senior Manager will oversee the day-to-day operations of our IT department and ensure the smooth functioning of our technology infrastructure. This role requires a strategic thinker with strong leadership and communication skills, capable of managing a talented team to deliver high-quality IT services. The ideal candidate will have a proven track record in IT management, project management, and team leadership, with expertise in End User Computing, IT infrastructure, Cloud-based/SaaS solutions, Office 365, Internet access, and Firewalls.

1. Team Management:

   • Lead and motivate a team, fostering a collaborative work environment.
   • Provide coaching and mentorship for team members.
   • Conduct regular performance reviews and set clear objectives for the team.

2. Strategic Planning:

   • Develop and implement the IT strategy aligned with the overall business objectives.
   • Identify and recommend technology solutions, including End User Computing, Cloud-based/SaaS solutions, and Office 365, that support organizational growth and efficiency.
   • Stay abreast of industry trends and emerging technologies to ensure the company remains competitive.

3. Information and Data Security:

   • Serve as the primary contact for information security compliance and data protection policies.
   • Collaborate with the external Virtual Chief Information Security Officer (vCISO) service to secure and protect the company’s data.
   • Ensure compliance with the Personal Data Protection Act (PDPA).
   • Facilitate ongoing training for staff in data protection and cybersecurity.

4. Infrastructure Management:

   • Oversee the maintenance and optimization of the company’s IT infrastructure, including servers, networking equipment, and end-user devices.
   • Manage and enhance network security measures, including firewalls, to safeguard company data and systems.
   • Ensure the availability and reliability of IT systems to meet business needs.

5. Cloud-Based/SaaS Solutions:

   • Evaluate, implement, and manage cloud-based and SaaS solutions to enhance business processes and scalability.
   • Work with cross-functional teams to migrate and optimize applications and services in the cloud.

6. Office 365 and Internet Access:

   • Manage and optimize Office 365 services, ensuring seamless collaboration and productivity.
   • Oversee Internet access and other security measures to protect sensitive data and ensure compliance.

7. Project Management:

   • Plan, execute, and oversee IT projects from conception to completion, including those related to cloud migrations and infrastructure upgrades.
   • Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
   • Monitor project timelines, budgets, and resources to ensure successful delivery.

8. Vendor Management:

   • Evaluate and manage relationships with external vendors and service providers, particularly those related to cloud services and security solutions.
   • Negotiate contracts and agreements to ensure cost-effective and high-quality services.
   • Stay informed about market trends and recommend changes to vendor partnerships as needed.

• Leadership:
  • Proven experience in leading and managing teams.
  • Strong interpersonal and communication skills.
• Technical Proficiency:
  • In-depth knowledge of IT systems, networks, and infrastructure.
  • Familiarity with various technologies, including cloud-based/SaaS solutions, Office 365, and firewalls.
• Project Management:
  • Demonstrated ability to manage multiple projects simultaneously.
  • Experience with project management tools and methodologies.
• Problem Solving:
  • Analytical mindset with the ability to troubleshoot and resolve complex technical issues.
  • Proactive problem-solving skills to address potential challenges before they escalate.
• Strategic Thinking:
  • Ability to align IT strategies with overall business objectives.
  • Forward-thinking approach to technology planning and implementation.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimal 4 years of experience in IT management.
• Minimal 5 years of experience in team leadership.
• Relevant industry certifications (e.g., PMP, ITIL) are a plus.