Care Lead Manager
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To lead the quality and safety of care for every family TCN serves. You will be TCN's senior practitioner and the main clinical link with our healthcare partners, supporting our Care Leads and Family Resource Teams to care well.
Key responsibilities- Case Management : Handle intake and case prioritisation, psychosocial assessment and care planning for all families; manage complex cases directly; assign and review Family Resource Team support; keep accurate case records.
- Supervision and Practice support : Supervise Care Leads and Volunteers; provide case consultation and debriefs for volunteers; co-facilitate group debriefs.
- Clinical Quality and Risk Management : Maintain care protocols, safeguarding and risk escalation, documentation standards and bereavement follow-up; handle safeguarding concerns.
- Healthcare partner liaison : Be the day-to-day contact for partners' medical social workers, nurses and doctors; manage referral pathways; join case conferences; report on outcomes.
- Compassionate community : Support the ED in outreach and volunteer management, including training; contribute to impact reports.
- Degree or graduate diploma in social work recognised by SASW; registered, or eligible to register, as a social worker
- Senior level: at least 8 years' social work practice, including hospital, hospice, palliative or eldercare settings, and supervision experience
- Social Worker level: at least 5 years' practice in community, family, eldercare or healthcare settings
- Experience in psychosocial assessment, family work, case management and supervision
- Medical social work, palliative care or bereavement experience
- Experience training and / or supervising volunteers
- Digitally literate, if not tech-savvy
- Ability to speak English and at least one other language or dialect
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