Singapore Customer Experience Specialist

Overview

Join to apply for the Singapore Customer Experience Specialist - Japanese role at Delta Air Lines .

Delta Air Lines seeks Customer Experience Specialists fluent in Japanese to join our high-energy call center-based team in Singapore. In this role, you will create memorable experiences for Delta customers by answering their calls in an efficient, courteous, and accurate manner or by working on customer reservations and administration of customer travel needs through calculating the cost of the reservation, issuing of tickets, and booking alternate flight schedules while meeting all Delta and U.S. Department of Transportation (DOT) compliance requirements.

We are looking for motivated individuals to join our growing team

Responsibilities

• Handle calls primarily in Japanese language to attend to our global customers who converse in this language. Occasionally, you may also be asked to handle calls in English
• Work 40 hours per week with two consecutive days off
• Answer calls in an efficient, courteous, and accurate manner
• Assess customer needs
• Offer solutions and additional products
• Interact with a globally diverse group of customers and colleagues
• Build customer relationships and ensure timely response and resolution of issues
• Perform all jobs related to effective customer service to our passengers regarding their flight arrangements with our airline
• Sell travel-related services and promote credit card vendor partner products
• Optimize booking opportunities and promote member retention and loyalty
• Have a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations
• Able to learn and react quickly

Qualifications

• Embraces diverse people, thinking, and styles
• Consistently makes safety and security, of self and others, the priority
• Must be a Singapore citizen or Singapore Permanent Resident.
• Native level or JLPT N1 qualifiers for Japanese language
• Proficiency in written and spoken English to meet essential job functions for training and internal communications
• Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
• Excellent telephone etiquette, good written and verbal communication skills
• You will be accountable for meeting individual (KPIs) and team goals
• Must have a flexible schedule as this position will require you to work weekends and holidays

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook, or other emerging social media platforms.

Compensation and Training

Successful candidates will participate in comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams, and performance measures. All training and learning materials will be in English.

After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off, likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Swaps will be available after shift bids are finalized to allow flexibility for employees to manage their work schedules.

Employees bid on preferred shifts every 3-4 months. New hires are often awarded AM shifts with midweek days off until they are able to hold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us.

Preferred Qualifications

• Preferred Diploma holders and above and/or have relevant work experience in a contact center environment

Benefits

• Monthly Salary of SGD 3100 plus a monthly language allowance of SGD 500
• Opportunities to earn additional monthly performance incentive after completing the six-month probation period
• Industry-leading profit sharing
• A diverse & inclusive culture of People Engagement and an Environment of Open Door Policy
• Comprehensive health & wellness benefits including medical, dental, and life benefits
• Paid training includes instruction, observation, exams, and performance measures
• Unlimited flight benefits on Delta & Discounted Fares on Other participating Airlines under the Zonal Employee Discount Program
• Career development programs are available for your long-term career goals
• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Airlines and Aviation

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