Workplace Experience Manager

Overview At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with AI to create the best medium for human and AI collaboration. Join us in transforming digital note-taking into an inspiring and innovative experience. Why Join Goodnotes Budget for personal and professional development, health & wellness, and home office setup. Sponsored visits to our Hong Kong or London offices every 2 years. Company-wide annual offsite. Flexible working hours and location. Medical insurance for you and your dependents. About the Team The Workplace Experience team shapes how Goodnotes comes to life beyond the screen. We manage global office operations, design spaces that foster hybrid collaboration, and craft experiences that connect our people. With offices in Hong Kong and London, we create environments that motivate people to return for face time, collaboration, and productivity, while also caring for the remote experience as an extension of our offices. About the Role We are seeking an experienced Workplace Experience Manager to establish and grow our Singapore office. This role goes beyond the initial setup; it involves building and leading a capable local office team that supports both Singapore operations and global administrative functions, including vendor management, People Operations/HR coordination, workplace experience initiatives, and culinary operations. The ideal candidate combines strong operational and leadership skills with a people-first mindset and a drive to enable collaboration across regions (Hong Kong, London, and beyond). Key Responsibilities Office Setup & Facilities Management: Lead the selection, leasing, and setup of the Singapore office; coordinate with landlords, designers, and contractors; oversee fit-out, procurement, and vendor engagement; manage daily facilities operations (front-of-house, maintenance, cleaning, security, pantry services); build vendor relationships; ensure regulatory compliance. Office Operations: Extend and adapt the above to include in-house catering; collaborate with regional teams to align standards; hire and manage a team of chefs for in-house meals and events; ensure adherence to safety and building regulations. People Operations / HR Coordination: Partner with regional HR teams to administer local benefits and policies; support onboarding, attendance tracking, and local compliance for onsite and remote staff; maintain awareness of local employment laws, CPF, and taxation for benefits and income; serve as local HR liaison for benefits and workplace experience; contribute to office perks and engagement programs. Building and Leading the Local Office Team: Recruit, train, and manage Singapore-based admin, facilities, and culinary staff; provide leadership experience; establish workflows, documentation, and service standards; foster ownership, inclusivity, and cross-regional collaboration. Budgeting, Compliance & Administration: Manage office and administrative budgets (including kitchen and catering); ensure compliance with laws and company standards; coordinate with Legal and Finance on contracts and policy documentation; oversee insurance and business continuity; develop hybrid/remote work policies. Cross-Regional Collaboration: Liaise with global offices for alignment; support cross-office initiatives and leadership travel; ensure Singapore operations are integrated into global workflows. Travel, Exchange & Global Workplace Experience (Nice to Have): Manage corporate travel programs; support office exchange programs; collaborate on travel and office initiatives; optimize internal travel procedures with global teams. Requirements 5–7+ years in office, facilities, or operations management (Singapore preferred). Minimum 2 years of leadership or people management experience. Proven success in office setup, relocation, or expansion projects; kitchen or facilities builds a plus. Experience managing vendors, budgets, and procurement in office and food-service contexts. Familiarity with Singapore employment law and workplace compliance. Excellent organizational, communication, and stakeholder management skills. Fluent English; additional languages are an advantage. Proficient in Microsoft Office or Google Workspace; familiarity with collaborative tools (e.g., Quip, Slack, Notion). Flexible schedule to coordinate with global time zones (HK and London). Nice to Have Experience managing corporate travel programs, culinary teams, or employee perks. Exposure to multi-site or regional (APAC/global) operations. Project management or facilities certification (e.g., PMP, IWFM). Experience with Compensation & Benefits frameworks or HRIS tools. Existing vendor or landlord relationships in Singapore. Interview Process Introductory call with Talent Acquisition to discuss background and fit. Take Home Assignment Role-specific interview to discuss experience and skills. Panel interview with team members. Final interview with the Hiring Manager. AI literacy interview. Note: Employment is contingent upon successful completion of background checks. By submitting your application, you acknowledge our Candidate Privacy Notice regarding data collection during the application process. #J-18808-Ljbffr