Application Support Analyst

3 weeks ago


Singapur, Singapore GMP Group Full time

Responsibilities Manages user requests & incidents in a timely manner : Prioritizes User requests based on their urgency, their criticality and their context & ensures adequate and efficient communications toward relevant stakeholders during incident management process (major or minor). Ensures Daily support tasks : Ensures sanity checks are performed (morning, evening) and on-calls duty; Contributes to change requests, urgent data modifications and INTPRODs executions & escalations Pushes for sustainable resolutions and sustain knowledge management: Problem Management - Contributes to major incident reports and post-mortems when required & Keeps the support documentation up to date Acts as the IT Run preferred communication channel with all stakeholders: Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders. May extend his activities to complementary tasks like Testing or BA if part of the squad. Requirements Minimum 4 years of experience in application support , with exposure in Banking industry Experience in SQL, Unix, Microservices, CI/CD tolls etc. Client industry: Bank | Nearest MRT Labrador Park #J-18808-Ljbffr



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