Executive, Facilities Management

Executive, Facilities Management page is loaded## Executive, Facilities Managementlocations: NTU Main Campus, Singaporetime type: Full timeposted on: Posted 3 Days Agojob requisition id: R The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus.The role provides the successful candidate with the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management and/or facilities & contracts management within the department.If you have more than 2 years of relevant working experience in residential management/services, customer service/relationship managements, or facilities/property management, you may be the one whom we are looking for. Having an experience in student hostels, staff housing or hospitality services would be advantageous for this role.**The incumbent is required to:*** Coordinate, schedule and conduct daily inspection of OCH managed spaces / rooms to ensure a safe, secure, and conducive living environment. This includes monitoring facilities turnover and addressing issues identified.* Manage and resolve residents’ requests/ feedback /complaints received via prevailing avenues; ServiceNow, over the counter, emails, phone calls etc. This includes collaborating with internal and external stakeholders for resolution in our provision of quality customer service to residents in accordance with OCH’s SLA.* Prepare work requisitions and purchase orders for maintenance and improvement works and ensure that works are completed well.* Plan and prepare advisories for residents on scheduled maintenance and unscheduled works. Serves as the main point of contact for repairs, maintenance, cleaning, and oversee and manage renovations and projects within OCH facilities.* Adhere to the preventive maintenance schedules and ensure that corrective actions are taken promptly.* Oversee service delivery and ensure compliance with contractual obligations by vendors.* Formulate specifications and requirements for procuring necessary goods and services for the housing operations, which includes assessing quotations/tenders and making recommendations for business awards.* Oversee and manage the key system including performing monthly key audits to ensure accurate record of keys assigned to residents.* Maintain and contribute to the establishment of a repository of best-practice templates for effective communication with residents so as to enhance the effectiveness and efficiency of such communications by OCH staff.* Conduct regular inventory audits and manage the disposal of inventory and assets as needed.* Update and maintain detailed records to fulfill administrative and operational requirements.**Requirements:*** GCE 'O' Level or a Diploma in a relevant field. Minimum of 2-3 years of experience in Facilities Management or a related field.* Working knowledge of facilities maintenance, operations, and customer service.* Proficient in MS Office and able to adapt to new enterprise IT systems.* Strong problem-solving, organizational, and time-management skills.* Good awareness of safety, health, and environmental standards.* Outstanding attention to detail and follow-up skills.* Must present a professional front.We regret that only shortlisted candidates will be notified.Hiring Institution: NTUNTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU ( ).Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district.Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.For more information, visit
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