Senior Contact Centre Operations

Key Responsibilities: Oversee end-to-end contact centre operations to ensure efficiency, service excellence, and operational consistency. Develop and implement strategies to elevate customer satisfaction, experience, and service quality. Monitor performance metrics (SLAs, KPIs, CSAT, QA standards) and drive continuous improvement initiatives. Lead, mentor,...

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of insurance plans,...

Senior Service Team Leader, Group Contact Centre As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities Monitor performance real-time and manage...

Overview The Operations Manager is responsible for the overall leadership, performance, and governance of the 24/7 Contact Centre (CC). This role oversees end-to-end CC operations, service quality, client relationship management, and contractor coordination to ensure reliable, compliant, and high-performing service delivery across all accounts. The...

Senior Customer Service Associate, Group Contact Centre Job ID: 9445 Job Function: Ancillary Institution: National University Health System Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries,...

Senior Customer Service Associate, Group Contact Centre Job ID: 9020 Job Function: Ancillary Institution: National University Health System Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries,...

A healthcare provider in Singapore is seeking a Senior / Customer Service Associate for its Group Contact Centre. The role involves providing excellent customer service, handling enquiries, and scheduling appointments. Applicants should have a minimum diploma and preferably 1 to 2 years of experience in a healthcare or customer service role. Candidates must...

Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with...

A prominent healthcare institution in Singapore is looking for a Senior Customer Service Associate to join its Group Contact Centre. The role involves delivering excellent customer service, handling inquiries, and coordinating appointments in a fast-paced environment. The ideal candidate should have a diploma and preferably 1-2 years of experience in a...

A major healthcare provider in Singapore is seeking a Senior / Customer Service Associate for its Group Contact Centre. The role involves providing excellent customer service, managing patient enquiries, and coordinating appointments. Ideal candidates will have a minimum diploma, fluency in English, and preferably 1-2 years of experience in a healthcare or...