Director of Contact Centre

You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

Job Summary Director of Backend System – Automation/Process Our client is seeking a highly motivated and experienced Director of Backend System – Automation/Process to join their growing team. About the Role In this leadership role, you will play a pivotal role in building and optimising our data centre's backend systems. You will be responsible for...

A healthcare service provider in Singapore is seeking a capable Contact Centre professional to be the first point of contact for customers, handling inquiries through phone and email. The role involves assisting patients, providing information, and resolving issues efficiently. Candidates should have at least 1 year of experience in a call center, ideally in...

A leading recruitment firm is seeking a Contact Centre Manager to oversee comprehensive operations in Singapore. The successful candidate will be responsible for developing impactful strategies to enhance customer satisfaction and service quality. Key duties include managing performance metrics, leading a dedicated team, and ensuring full compliance with...

A prominent healthcare institution in Singapore is looking for a Senior Customer Service Associate to join its Group Contact Centre. The role involves delivering excellent customer service, handling inquiries, and coordinating appointments in a fast-paced environment. The ideal candidate should have a diploma and preferably 1-2 years of experience in a...

A leading healthcare institution in Singapore is seeking a dedicated individual to manage operations and projects within their Contact Centre. The role involves overseeing daily operations, enhancing customer experience, and ensuring compliance with regulations. Candidates should have a tertiary degree and 2-3 years of relevant experience. Proficiency in...

Centre Operations Director (TCM Wellness Centre) Salary: $8,000 – $10,000 (Based on experience)Location: SingaporeEmployment Type: Full-TimeCompany: TCM De Yi Tang Pte Ltd (Recruitment by Trific Solutions Pte Ltd – EA Licence No: 23C1893) About the Role We are seeking an experienced and passionate Centre Operations Director to lead and manage a TCM...

Location: East Job Scope Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work. Foster a workplace that helps the team thrive. Actively engage and support the development of your...

About the Company Global Centre for Maritime Decarbonisation (GCMD) The Global Centre for Maritime Decarbonisation was established as a non‑profit organisation in August 2021 following the recommendation of the International Advisory Panel for Maritime Decarbonisation in 2020. The mission of this centre is to help the maritime industry eliminate its...

Job Description The National University of Singapore invites applications for Deputy Director in the Clinical Imaging Research Centre (CIRC), Yong Loo Lin School of Medicine. It is equipped with on-site capability for the preparation of PET radiopharmaceuticals in a state‑of‑the‑art GMP‑certified facility. CIRC is positioned to support both academic...