Manager, Skills Strategy and Planning

Overview What the role is: The Manager, Skills Strategy & Planning is an individual contributor supporting the National Jobs Skills Development Office (NJSDO) in data procurement, ensuring good documentation and supporting the development of the national Jobs Skills Portal. He/She would also support the division in enquiries and appeals (including those relating to jobs-skills insights and tools delivered via the Jobs-Skills Portal) as part of the division’s customer relations management team, as well as assist in the transformation of the national Skills Framework. This position requires a systematic problem-solver with a keen eye for detail, and someone with strong communication, project management, and engagement skills. The ideal candidate will be adept at managing stakeholder relationships, proficient in gathering user requirements for new product feature and system enhancements, business process improvement supporting ops-tech integration, and detailed oriented and diligent on data documentation and cataloguing, as well as in basic analysis and reporting. What you will be working on: Customer Relationship Management — Address customer relationship management cases promptly, managing enquiries and appeals with a customer-centric approach Data Governance Documentation — Organize, update, and refine internal data policies Data Governance Documentation — Communicate SLAs and data governance policies clearly to all stakeholders to ensure understanding and compliance Data Governance Documentation — Investigate and troubleshoot cases of SLA or policy violations, including identifying root causes and recommending corrective actions Data Cataloguing — Manage and update the data catalogue, ensuring it is current and reflects accurate data classifications Data Cataloguing — Maintain and update the data dictionary, ensuring all data terms are clearly defined and aligned with data models Data Cataloguing — Maintain and organize all data-related documents for easy access and reference Data Cataloguing — Create user guides designed to help stakeholders easily access, navigate, and use the data catalog Business and User Analysis — Gather and analyse business requirements for the Jobs-Skills Portal Business and User Analysis — Collaborate with stakeholders to define product features, user needs and system enhancements Business and User Analysis — Develop detailed user stories and process flows to support feature development Business and User Analysis — Work closely with the team to prepare reports and presentations for stakeholders on portal performance and enhancements Business and User Analysis — Conduct data analysis to identify user behaviour and trends Any other ad-hoc tasks in supporting the transformation of the national Skills Framework Participate in system User Acceptance Testing (UAT) Support the team with WSQ Full Qualification processing to gain understanding of the policy and processes required to implement business process improvement such as the automation of the new WSQ Full Qualification design rules supporting the transition to SFw2.0 What we are looking for: The required competencies to execute the job duties proficiently Proven skills and experience that shows effective collaboration with multiple stakeholders and ability to work as part of a team Strong organizational skills with the ability to produce high-quality work under tight deadlines Demonstrated skills in casework and IT/data project support such as UATs and Change Requests Proficiency in MS Office Suite (Word, Excel, PowerPoint) Basic experience with database management tools such as SQL or Python is preferred to perform the role effectively Attributes: Customer-centric, collaborative, agile learner, independent, and meticulous Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out for details on the CSP. About SkillsFuture Singapore SkillsFuture Singapore (SSG) is a statutory board under the Ministry of Education (MOE). It will drive and coordinate the implementation of the national SkillsFuture movement, promote a culture and holistic system of lifelong learning through the pursuit of skills mastery, and strengthen the ecosystem of quality education and training in Singapore. SSG will strengthen the adult training infrastructure by taking on all existing functions of the Committee for Private Education (CPE) and guide the Institute for Adult Learning (IAL) to enhance the capabilities and professionalism of adult educators. SSG will play a key role in the quality assurance for private education institutions and adult training centres. Together with educational institutions and training partners, SSG will ensure that students and working adults have access to high quality, industry-relevant training throughout life. SSG will also bring together synergies in continuing education and training (CET) and pre-employment training (PET), so skills requirements will continue to meet the demands of different sectors of the economy. #J-18808-Ljbffr