Operations Manager

1 week ago


Singapore Royal Healthcare Full time

Key Responsibilities

1. Operational Management


• Oversee daily operations across all departments, including front desk, nursing, specialist clinics, diagnostics, and support services.


• Ensure optimal staffing, scheduling, and resource allocation to maintain high service standards.


• Monitor patient flow, clinic turnaround times, and capacity utilization.


• Troubleshoot and resolve operational bottlenecks and service issues swiftly.

2. Strategic Planning & Execution


• Support senior leadership in planning and executing business expansion, service launches, and workflow enhancements.


• Lead cross-functional projects to streamline processes and improve operational KPIs.


• Implement technology solutions and automation tools to elevate operational performance.

3. Quality & Compliance


• Ensure adherence to all healthcare regulations, licensing requirements, and internal SOPs.


• Champion a culture of safety, cleanliness, and professionalism.


• Liaise with MOH, HCSA regulators, and external auditors for inspections and compliance matters.

4. Team Leadership & Development


• Lead, coach, and manage a team of junior operations staff and clinic executives.


• Drive performance reviews, training, and continuous development programs.


• Foster a high-morale, collaborative, and patient-first team culture.

5. Customer Experience


• Work closely with the Patient Experience team to deliver premium service.


• Handle escalated patient concerns with empathy, professionalism, and tact.


• Monitor feedback channels and drive service recovery initiatives when necessary.

______________

Requirements


• Bachelor's degree in Healthcare Management, Business Administration, or related field.


• Minimum 8–10 years of relevant experience in healthcare operations, including at least 3 years in a leadership role.


• Strong knowledge of private healthcare systems, regulations (e.g., HCSA), and clinic management.


• Proven ability to manage cross-functional teams and multi-disciplinary environments.


• Strong analytical, organizational, and problem-solving skills.


• Excellent communication, leadership, and interpersonal skills.


• High attention to detail with the ability to handle complex and fast-paced situations.

#J-18808-Ljbffr

  • Singapore beBee[Manager Full time

    Job Summary:">Manage the full recruitment process, from initial candidate screening to finalizing employment arrangements.Maintain accurate and up-to-date employee records, ensuring seamless integration with HR databases.Oversee employee benefits and compensation packages to promote a positive work environment.Ensure compliance with relevant labor laws and...


  • Singapore beBeeproject manager Full time

    Project LeadershipWe are seeking a highly experienced and results-driven leader to manage transmission infrastructure projects. This role requires strategic and hands-on leadership skills, with the ability to drive project delivery from start to finish while ensuring compliance and operational excellence.Responsibilities:Lead the end-to-end delivery of...


  • Singapore COACH OPERATIONS SINGAPORE PTE. LTD. Full time

    Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At...

  • Production Manager

    13 hours ago


    Singapore Manufacturing & Operations Full time

    Job Description The Production Manager is responsible for managing all aspects of production operations, ensuring that production processes are compliant with company policies, safety requirements, quality requirements, and regulatory requirements. This role involves leading production teams, managing production plans, and promoting production efficiency and...

  • Operations Executive

    2 weeks ago


    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE The incumbent in the position will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards. **OVERALL OBJECTIVES** - Ensures that all guests receive prompt, cordial attention and personal...


  • Singapore TIDEWATER OFFSHORE OPERATIONS PTE. LTD. Full time

    This job responsibility of the role includes to oversee the vessel movements, crew changes, QHSE, procurement, agency, documentation, and statutory compliance and accountable for the day-to-day operations of the vessels under the control of the APAC regional office. **Operations** - Conduct regular vessel visits. - Manage and maintain effective employee...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE** Reporting to the General Manager, the **Rooms Division Manager**is responsible for the coordination and smooth operations of Front Office, Housekeeping, and Engineering. He/She will strive to achieve highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy and profitability. The incumbent is...

  • Banquet Manager

    7 days ago


    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE** To produce an outstanding guest experience within the Banqueting concepts by managing a service team in cooperation with the culinary team. The Banquet Manager / Catering Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximising profit. **OVERALL...


  • Singapore A.SUNSET OPERATIONS PTE. LTD. Full time

    SUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking an experienced and dynamic Operations Admin Executive to join our pre-opening team. **1, Job Purpose** The Operations Admin Executive shall provide operational support to the Restaurant General Manager and Executive Chef **2. Principal...

  • Operations Executive

    2 weeks ago


    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. The incumbent is responsible for...