Operations Manager

4 weeks ago

Singapore Royal Healthcare Full time

Key Responsibilities

1. Operational Management


• Oversee daily operations across all departments, including front desk, nursing, specialist clinics, diagnostics, and support services.


• Ensure optimal staffing, scheduling, and resource allocation to maintain high service standards.


• Monitor patient flow, clinic turnaround times, and capacity utilization.


• Troubleshoot and resolve operational bottlenecks and service issues swiftly.

2. Strategic Planning & Execution


• Support senior leadership in planning and executing business expansion, service launches, and workflow enhancements.


• Lead cross-functional projects to streamline processes and improve operational KPIs.


• Implement technology solutions and automation tools to elevate operational performance.

3. Quality & Compliance


• Ensure adherence to all healthcare regulations, licensing requirements, and internal SOPs.


• Champion a culture of safety, cleanliness, and professionalism.


• Liaise with MOH, HCSA regulators, and external auditors for inspections and compliance matters.

4. Team Leadership & Development


• Lead, coach, and manage a team of junior operations staff and clinic executives.


• Drive performance reviews, training, and continuous development programs.


• Foster a high-morale, collaborative, and patient-first team culture.

5. Customer Experience


• Work closely with the Patient Experience team to deliver premium service.


• Handle escalated patient concerns with empathy, professionalism, and tact.


• Monitor feedback channels and drive service recovery initiatives when necessary.

______________

Requirements


• Bachelor's degree in Healthcare Management, Business Administration, or related field.


• Minimum 8–10 years of relevant experience in healthcare operations, including at least 3 years in a leadership role.


• Strong knowledge of private healthcare systems, regulations (e.g., HCSA), and clinic management.


• Proven ability to manage cross-functional teams and multi-disciplinary environments.


• Strong analytical, organizational, and problem-solving skills.


• Excellent communication, leadership, and interpersonal skills.


• High attention to detail with the ability to handle complex and fast-paced situations.

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