Manager, Technology

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About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

Job Description
About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
As an Infrastructure Operations Manager within SATS Technology, you will lead the planning, execution, and governance of enterprise-wide infrastructure initiatives. You will be responsible for ensuring the resilience, scalability, and security of SATS’ hybrid infrastructure landscape—including on-premises systems, cloud platforms, end-user computing, and automation frameworks. This role demands strategic foresight, operational rigor, and cross-functional collaboration to support SATS’ digital transformation and business continuity goals.

• Front Business Units to champion key IT initiatives and operationalize infra-related support and service workflows
• Lead infrastructure operations review of architecture, security, network, resources, capacity, performance, system hosting environment, Incident root cause analysis and preventive action planning focusing on Hardware Infrastructure, Operating Systems, Virtualization, Storage and Backup in support of existing and new application systems
• Monitor and maintain system/network/printing(I/O)/EMM/EUC/infrastructure services and work with outsourced service providers to attend to issues, problems and request for changes.
• Work with technology team leaders and outsourced service providers to plan, manage local/global Infrastructure-related RFQ/RFPs, execute projects, contract renewals, vendor evaluations and deliver projects/activities to upkeep, strengthen or create new infrastructure services to enhance service satisfaction, reduce overheads and delivery
• Understand systems operations environment and drive Architecture Review and ITIL compliant processes to ensure smooth and sustainable operations (including resiliency requirements)
• Identifying and exploring suitable technologies, strategies and solutions to meet organization needs. Develop solutions / architectures based on technology trends and standards, to exploit new and emerging technologies and products to meet present and future business needs.
• Ensure operational compliance with all security policies and procedures by ensuring security measures, monitoring and reporting are in place and adhered to for end user technologies and applications.
  

Key Requirements

• At least 5 to 8 years of relevant IT experience in designing, deployment and management of infrastructure solutions and services for enterprise level application systems, network and system infrastructure (Certifications such as MCSE, CCNA, AZURE CLOUD, ITIL 4 foundation or equivalent will be an added advantage).
• Bachelor’s Degree in Information Technology or equivalent professional experiences.
• Prior experience with Azure Cloud Managed Services: landing zones, governance (Azure Policy/PIM), security (Defender for Cloud), monitoring (Azure Monitor/Log Analytics), backup/DR.
• Prior experience with Microsoft 365 Managed Services: tenant governance, Exchange Online, Teams/Voice, Intune, SharePoint/OneDrive, and Power Platform.
• Prior experience with Microsoft Entra ID governance and administration: Conditional Access, MFA, PIM, access reviews, and entitlement management.
• Microsoft Certified: Azure Administrator (AZ‑104) or equivalent AZ305/500.
• Microsoft 365 Certified: Administrator Expert (MS‑102); Messaging Administrator (MS‑203); Teams Administrator (MS‑700); Endpoint Administrator (MD‑102).
• Microsoft Certified: Identity and Access Administrator Associate (SC‑300); Cybersecurity Architect Expert (SC‑100).

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Airlines and Aviation

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