Desktop Support Engineer

4 days ago

Singapur, Singapore X Star Technology Pte Ltd Full time

  • Deliver end-to-end IT desktop support, encompassing installation, configuration, and troubleshooting of Windows/macOS systems, Microsoft Office suite, and enterprise applications.
  • Provide expert guidance on the operation of meeting systems, including Zoom, Microsoft Teams, Tencent Meeting, and Voov.
  • Collaborate with supervisors to execute IT-related upgrades, deployments, and day-to-day operational maintenance initiatives.
  • Assist in enforcing organizational security policies, including antivirus management, patch deployment, and access control protocols.
  • Manage office PC setup, configuration, repair coordination, and timely resolution of hardware and software faults.
  • Oversee account administration and provide user support for Microsoft 365, Google Workspace, and Microsoft Teams.
  • Render technical support for internal network connectivity (Wi-Fi and wired LAN) and conduct thorough troubleshooting of related issues.
  • Responsible for planning, configuring, debugging, managing, and maintaining internal network devices such as firewalls.
  • Design, implement, and maintain access permissions for file servers and various SaaS applications.
  • Perform security management duties, including virus protection, OS patch application, and maintenance of MFA and VPN systems.
  • Establish and maintain IT asset ledgers (covering computers, monitors, licenses, etc.) and conduct regular inventory checks.
  • Promote internal IT protocols and security guidelines, while developing user-friendly manuals and frequently asked questions (FAQs).
  • Ensure the security, stability, and optimal performance of the company’s internal IT environment.
Job Requirement
  • 3-5 years of demonstrated experience in desktop support and maintenance.
  • In-depth familiarity with Windows and macOS operating systems.
  • Strong communication skills and a proven ability to collaborate effectively within a team.
  • Competence in installing, configuring, and troubleshooting Windows 10/11 systems.
  • Hands-on experience with basic operations and troubleshooting of Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams).
  • Solid understanding of fundamental network concepts (TCP/IP, Wi-Fi, wired LAN, etc.).
  • Knowledge of basic security principles, including virus protection and Windows Update management.
  • Familiarity with configuration, operation, troubleshooting, and resolution of mainstream firewalls (e.g., Fortigate).
  • Proficiency in mainstream video conferencing systems and their practical application.
Preferred Qualifications
  • Diploma/Degree in IT, Computer Science, or a related field.
  • Experience in managing and operating Microsoft 365, Google Workspace, or Microsoft Teams.
  • Track record in IT asset management, including computers, peripheral devices, and software licenses.
  • Experience in automating tasks and enhancing operational efficiency using scripting tools (e.g., PowerShell).
  • Background in designing and managing enterprise-level office networks.
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