Section Head

Join to apply for the Section Head - Client Management, Health & Benefits role at WTW

Join to apply for the Section Head - Client Management, Health & Benefits role at WTW

• Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.
• Responsible for financial performance including the delivery of retention, new from existing and new/new sales targets.
• Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client
• Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
• Responsible for actively cross selling existing clients.
• Responsible for developing referral prospects from your existing clients.
• Responsible for retention.
• Responsible for implementing and maintaining compliance systems in accordance with the Willis Excellence Model.
  

Description
The Role

• Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.
• Responsible for financial performance including the delivery of retention, new from existing and new/new sales targets.
• Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client
• Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
• Responsible for actively cross selling existing clients.
• Responsible for developing referral prospects from your existing clients.
• Responsible for retention.
• Responsible for implementing and maintaining compliance systems in accordance with the Willis Excellence Model.
  

Key Tasks: Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:
Account Management

• Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.
• Maximizing account profitability for each client by:
  • Achieving optimum remuneration consistent with competitive premium level as compared with services provided.
  • Managing credit control
  • Monitoring workload
• Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists.
• Enhancing/building client relationships and getting to know clients including decision makers.
  

Account Administration

• Ensuring that the following are current for each client:
  • Client Data File(s)
  • Client Service Status Record (BOR)
  • Minutes of Clients Meetings
  • Communications in accordance with Group Standards
  • Files and process adopted are all WEM compliant
    

Claims Services

• Timely claims analysis for major clients
• Ensuring prompt and satisfactory settlements in the event of losses
• Conducting regular reviews of all outstanding claims with the clients
  

General

• Enhancing Company's profile amongst clients
• Ensuring compliance with the requirements of Company's Quality Standards
• Ensuring no Errors & Omissions claim arises out of clients.
• Credit control – follow up with clients on outstanding premium.
• Building carrier relationship
• Monitor/control workflow priorities in the team to ensure goals/target are achieved
• Assist/undertake any other duties as may be required.
  

Leadership

• Mentorship of team members in managing client deliverables and issues arising in specialized areas where precedence may not exist
  

Qualifications
The Requirements

• Minimum of 5 years experience in a Health & Benefits consulting or brokerage role with at least 3 years of experience managing large clients, or from a C&B function in industry
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
• Excellent ability to communicate effectively with a strong focus on customer service
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation
• Proficiency in Microsoft Office (especially Excel and Word);
• Proficiency in English language Competencies
  • Client Focus
  • Influence and Selling
  • Results Focus
  • Collaboration
  • Thought Leadership and Innovation
    

Equal Opportunity Employer Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales

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