
Patient Service Associate, Specialist Outpatient Clinic
7 days ago
Join to apply for the Patient Service Associate, Specialist Outpatient Clinic* role at National University Hospital
Join to apply for the Patient Service Associate, Specialist Outpatient Clinic* role at National University Hospital
Get AI-powered advice on this job and more exclusive features.
About Department And Purpose Of The Position
We are seeking a dynamic, resilient, and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics (SOC).
As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.
Key Responsibilities
Counter Assistant
- Perform registration and screening of patients, with accuracy and no data breach.
- Ensure accurate billing and timely collection of payment on the same day.
- Ensure compliance to clinic facilities readiness, e.g., Patient waiting area and Self-Service Kiosks
- Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
- Assist clinicians and/or therapists for a smooth clinic consultation.
- Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
- Manage wait time and keep patients updated in a timely manner.
- Monitor and clear EPIC Work queue on same workday.
- Practice NUH Service Acts – "G.O.O.D" to enquiries from patients and/or NOK.
- Ensure compliance to SOC Operations Standards.
- Handle patients' feedback and ensure timely escalation to Service Team Leader/ Service Executive whenever necessary.
- Be ready for deployment across all clinics.
- Engage patients on the use of Self-Service Kiosks and NUHS mobile application.
- Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
- Assume any other responsibilities tasked by the Clinic/Nurse Manager, Service Team Leader and/or Service Executive (e.g.: admin support duties, statistics etc.).
- Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).
- Minimum "N" Level.
- Healthcare or service or related industry is preferred but not required.
- Proficient in computer skills.
- Team player with good communication and interpersonal skills.
- Able to multitask and work in a fast-paced environment.
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.
Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.
Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Health Care Provider
- Industries Hospitals and Health Care
Referrals increase your chances of interviewing at National University Hospital by 2x
Get notified about new Patient Services Specialist jobs in Singapore, Singapore .
Patient Service Associate, Clinic (Contract)* Dental Assistant / Patient Service Associate (Multiple locations) Patient Service Associate, (Specialist Clinic K - Tuberculosis Unit) Patient Service Associate, Jurong Medical Centre* Senior / Patient Service Associate, Outpatient Clinic Operations Patient Services Associate, Service Operations Patient Service Associate Executive, Pre-Operative & Admitting Services (Admissions) Senior Patient Service Associate, Business Office (Billing & Claims) Senior/Patient Service Associate, Call Centre Shared Services (16 Wks Contract) Senior/ Patient Service Associate, Pre-Operative & Admitting Services (Admissions Hotline & Counter) Patient Service Associate, Rehabilitation Centre and Acupuncture Services PT. CAPELLA DINAMIK NUSANTARA - ADMINISTRATOR Senior/Patient Service Associate, Call CentreWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Singapore National University Hospital Full timeJoin to apply for the Patient Service Associate, Specialist Outpatient Clinic* role at National University Hospital Join to apply for the Patient Service Associate, Specialist Outpatient Clinic* role at National University Hospital Get AI-powered advice on this job and more exclusive features. About Department And Purpose Of The Position We are seeking...
-
Singapore National University Polyclinics Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Job ID: 5043 Job Function: Ancillary Institution: National University Hospital About Department and Purpose of the Position We are seeking a dynamic, resilient, and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics...
-
Patient Service Associate, Clinic
20 hours ago
Singapore JurongHealth Campus Full timePatient Service Associate, Clinic (Contract)* Join to apply for the Patient Service Associate, Clinic (Contract)* role at JurongHealth Campus Patient Service Associate, Clinic (Contract)* Join to apply for the Patient Service Associate, Clinic (Contract)* role at JurongHealth Campus Register patients for visits to Specialist Outpatient Clinic ...
-
Patient Service Associate, Clinic
10 hours ago
Singapore National University Polyclinics Full timePatient Service Associate, Clinic (Contract)* Job ID: 257 Job Function: Ancillary The Challenges The incumbent shall be responsible to: Register patients for visits to Specialist Outpatient Clinic Schedule appointments and assist patients to coordinate multiple appointments Perform billing processes, including
-
Patient Service Associate
1 week ago
Singapore SingHealth Group Full timeKK Women's and Children's Hospital Pte. Ltd. **Patient Service Associate (Outpatient Paediatric Clinic)**: - Job Category: Ancillary - Posting Date: 10 Jan 2025 You will register patients, schedule appointments for consultation sessions, complete billing transactions and attend to patients’ enquiries. You will also be required to assist doctors in the...
-
Patient Service Associate, Clinic
20 hours ago
Singapore National University Polyclinics Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Patient Service Associate, Clinic (Contract)* Job ID: 257 Job Function: Ancillary The Challenges The incumbent shall be responsible to: Register patients for visits to Specialist Outpatient Clinic Schedule appointments and assist patients to...
-
Patient Service Associate
2 weeks ago
Singapore SingHealth Group Full timeKK Women's and Children's Hospital Pte. Ltd. **Patient Service Associate (Part-time in Outpatient Clinic)**: - Job Category: Ancillary - Posting Date: 29 Nov 2024 You will assist the doctors in the consultation rooms, when doctors review patients and/or provide treatments to patients. You will also be required to facilitate the patients’ visits by...
-
Singapore NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD Full time**Career in the Hospital** Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities. At NUH, we are driven by a shared purpose - to lend a helping...
-
Patient Service Officer
7 days ago
Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time**StarMed **is a one-stop day-surgery and multi-disciplinary medical center that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a Patient Service Officer to be part of the Specialist Outpatient team. - Perform registration: key in patients’ data and register in the system. - Generate bill...
-
Patient Service Associate
5 days ago
Singapore SBCC WOMEN'S CLINIC PTE. LTD. Full time**Patient Service Associate (Specialist Clinic)** **Responsibilities**: - To assist Clinic Manager in her responsibility towards the over-all performance of the clinic with support from the Operation Department. - Perform front desks duties - attending to patients’ registration, crowd control, answering of phone-calls for appointments, questions and...