Head of KYC Operations

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

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ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About the Team In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. About the Role The Head of KYC Operations is responsible for overseeing the KYC program for payment and financial services products, ensuring it meets both regulatory and company compliance standards. This role involves developing, implementing, and scaling effective KYC processes and selecting market-appropriate KYC solutions. The ideal candidate has expertise in KYC operations globally, with strong product management skills, a background in AML compliance, and experience in KYC operation. The role requires project management and compliance leadership to collaborate across teams, including business development, fraud, product, technology, and compliance. Reporting to the Head of Compliance Operation, this individual will build and deliver high-quality KYC operations to support customer needs.

1. Leading the end-to-end KYC program to ensure compliance with regulatory requirements and market practices.
2. Building the KYC operations team and collaborating across functions to develop efficient processes that reduce user friction.
3. Collaborate with Risk, Product, User Experience, and Technology teams to define KYC solutions, including selecting vendors and establishing a BPO for compliance operations.
4. Partnering with Business Development to analyze the market, select suitable BPO providers, and manage resourcing and cost planning for compliance operations.
5. Training outsourced teams, monitoring effectiveness, and optimizing cost efficiency.
6. Expanding KYC operations to new markets with tailored solutions.
7. Implementing continuous monitoring, metrics, and benchmarking to ensure effective KYC operations.
8. Advising internal teams on KYC regulations and staying updated on global compliance trends.
9. Presenting compliance reports to senior leadership.

Minimum Qualifications

• 5+ years of experience in APAC AML/KYC operation for payments and financial products, with a proven track record of building compliance operations functions.
• 5+ years of people management experience, leading and developing teams of 5+ KYC operations analysts.
• 5+ years of KYC operations and project management experience, with the ability to prioritize and deliver compliance solutions that minimize user friction.
• Excellent communication skills and logical reasoning when interpreting and applying compliance regulatory requirements.
• 3+ years of experience collaborating with cross-functional teams, including Risk, Product, and Business.
• Prior experience in BPO management, with experience managing KYC BPO over 100 people and cross two or more sites.

Preferred Qualifications

• Knowledge of compliance regulations in Europe and/or Americas
• Strong data analytical skills, with proven record of optimizing KYC operation processes
• Project management certification (e.g., PMP) or JD
• CAMS certification or equivalent compliance accreditation